Implementation Operations Specialist

Aristocrat Gaming • Las Vegas, NV

5d

About The Position

At Aristocrat, the Implementation Operations Specialist helps deliver a high-quality service experience to casino customers by ensuring successful software and equipment installations and providing onsite and virtual support. The role works with the Oasis 360 Casino Management System and related products, collaborates with customers and internal teams, delivers training, and monitors service activities to promote customer satisfaction and advocacy.

Requirements

• Associate’s degree in Computer Information Systems, Business Administration, or equivalent experience.
• Experience training users and installing, supporting, and troubleshooting software products.
• Demonstrated leadership and ability to collaborate with people of diverse personalities and across management levels.
• Knowledge of digital electronics and networking technologies.
• Strong understanding of Microsoft Office Suite products.
• Strong communication abilities and the capacity to uphold confidentiality.
• Willingness to travel extensively and work variable shifts.
• Valid driver’s license with a clean driving record.
• Ability to acquire required occupational and vendor licenses in Aristocrat customer jurisdictions.

Nice To Haves

• Casino or gaming experience in technology or similar expertise.
• Working knowledge of casino marketing principles, including customer engagement and service promotions.

Responsibilities

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Work with customer representatives to plan system access rights and enter configurations.
• Configure and troubleshoot third-party products, including printers, scanners, and card readers.
• Validate the operation of equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 Management System modules and partner products.
• Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
• Monitor service activities and raise issues as needed to support customer satisfaction.
• Build customer advocacy for Aristocrat products and services by setting a high industry standard.

Benefits

• Potential eligibility for annual bonuses and incentives, depending on role and location.
• Health and wellbeing benefits, depending on role and location.
• Paid time off, depending on role and location.
• Retirement plans, depending on role and location.
• Insurance coverage and other local or statutory benefits, depending on role and location.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree