Branch Operations Manager

Lennox International•Alexandria, VA

1d•$75,000 - $98,175

About The Position

The Branch Operations Manager manages and coordinates employees who maintain, service, and install commercial HVAC equipment and accessories. The role is responsible for safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention, and on-time arrival. The manager directly supervises four to ten employees and carries out supervisory duties in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The position is salaried and exempt, with a stated annual salary range of $70,000–$80,000. Employees are also eligible for annual and monthly bonuses under the applicable company plan and are not eligible for overtime. The role requires regular travel within the local market and occasional overnight travel.

Requirements

Associate’s degree (A.A.) or equivalent education from a two-year college or technical school.
At least 5 years of related experience, or an equivalent combination of education and experience.
HVAC industry technical knowledge.
Ability to travel regularly within the local market; occasional overnight travel is required.
Ability to climb ladders.
Ability to lift up to 90 pounds moderately.
Computer skills, including competence with Microsoft Word and Excel.
Must achieve NATE certification during the first full year as Branch Manager.
Positive mental attitude, self-motivation, initiative, competitiveness, and high energy.
Ability to thrive in a fast-paced environment; professionalism and punctuality.

Nice To Haves

P&L management experience with a successful track record.
EPA Certification: Type I and Type II or Universal.

Responsibilities

Read, analyze, and interpret written or verbal reports, correspondence, proposals, and blueprints.
Assist employees in diagnosing commercial HVAC equipment.
Prepare estimates and proposals.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and identify areas for cost reduction or program improvement.
Requisition and maintain inventory of tools, equipment, and materials.
Study production schedules and estimate labor requirements for completing job assignments.
Direct employees engaged in dismantling, assembling, and installing equipment.
Interpret and communicate company policies to employees.
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Ensure proper procedures are in place for reporting and managing accidents.
Interpret specifications, blueprints, and job orders for employees and assign duties.
Establish or adjust work procedures to meet production schedules.
Recommend measures to improve production methods, equipment performance, and product quality.
Suggest changes in working conditions and processes to improve branch, customer-service, or work-crew efficiency.
Analyze and resolve work problems or assist employees in solving them.
Initiate or suggest plans to motivate employees to achieve performance goals.
Maintain time and production records.
Supervise four to ten employees, including interviewing, hiring, training, planning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Perform other duties as assigned.

Benefits

Tuition reimbursement.
Medical, dental, and vision insurance.
Prescription drug coverage.
401(k) retirement plan; the company also mentions matching 401(k).
Short-term disability insurance.
Eight weeks of paid birthing leave.
Two weeks of paid bonding leave.
Life and long-term disability insurance.
Up to 12 days of paid time off, depending on hire date and eligibility.
Two paid well-being days, depending on hire date and eligibility.
One paid volunteer day, depending on hire date and eligibility.
Ten paid holidays, depending on hire date and eligibility.
Three floating holidays per year, depending on hire date and eligibility.
Annual and monthly bonus eligibility under the applicable company plan.
The company also mentions health and wellness benefits, perks and discounts, pet insurance, and free subscriptions; benefits may vary by position and are subject to change.