Operations Manager Branch

Satellite Shelters•Apopka, FL

About The Position

The Operations Manager partners with the Branch Manager to supervise local scheduling and real-time operations and maximize resources. The role supports customer satisfaction, productivity, product development, service and quality, schedule adherence, and budget goals. It also oversees branch safety activities, including training, incident reporting and monitoring, and emergency-response planning. The position supports implementation and development of technology efficiencies and coordinates with the Plymouth office on existing and future technologies. The Operations Manager supervises yard employees, drivers, service technicians, vendors, and contractors. Responsibilities span daily yard and fleet operations, scheduling deliveries and pickups, inventory and purchasing, vendor relationships, equipment maintenance and quality control, employee performance, safety programs, and branch technology systems.

Requirements

Bachelor of Science or Bachelor of Arts degree in a related field.
3–5 years of safety and operations management experience.
Previous supervisory experience as a fleet manager or in a service, rental, or construction-based environment.
Experience working with CRM and operations programs.
Proven effective supervisory skills and a strong customer-service focus.
Ability to manage multiple and changing priorities in a fast-paced environment.
Good written and verbal communication skills.
Strong proficiency in Microsoft Office, especially Excel.
Computer skills and an average typing speed of 38 words per minute.
Basic knowledge and literacy of an income statement.
Comprehensive knowledge of construction practices and/or subcontractor contracting.
Exceptional time-management and organizational skills.
Demonstrated ability to analyze complex issues and resolve them quickly and ethically.
Wear personal protective equipment as required.
Physical and mental ability to operate company vehicles and associated equipment.
Ability to perform rigorous outdoor and indoor duties, including walking, standing, climbing, stooping, squatting, bending, twisting, kneeling, reaching, sitting, lifting, grasping, pushing, pulling, and manual-dexterity tasks.
Ability to lift a minimum of 125 pounds.
Good fine motor skills, coordination, range of motion, and grip strength.
Ability to work in all climate conditions, tolerate loud noise, and work around dirt, grease, dust, heavy machinery, and heavy equipment.
Ability to operate hand and power tools safely.
Ability to hold air impact tools weighing up to 30 pounds.

Nice To Haves

Knowledge of modular buildings.
Experience providing safety and operational support to remote-based employees.

Responsibilities

Oversee daily activities of yard supervisors, workers, and drivers; delegate duties related to material stock, yard upkeep, and cleanliness.
Coordinate scheduling of deliveries, pickups, and multi-sectional set-ups.
Ensure units are cleaned, repaired, and refurbished in accordance with company policy.
Perform supervisory functions and manage assigned personnel, maintaining a qualified staff of employees and contractors while supporting morale, productivity, efficiency, and cooperative working relationships.
Manage stock assignment to branches, issue and track vendor purchase orders, and oversee purchasing and expenses for yard and equipment maintenance.
Develop vendor relationships and partnership pricing; recruit and evaluate vendors and contractors for work outside the company's operational capabilities.
Implement best practices for inspections, storage, and inventory levels; perform inbound inspections and implement or develop quality-control policy.
Maintain the truck and vehicle fleet.
Plan, organize, direct, audit, and control safety activities, training, manuals, processes, and procedures.
Identify potential safety problems and risks; evaluate contingency plans, investigate safety issues, and analyze root causes.
Assist with new-hire orientation and training on repair and maintenance procedures to ensure safe practices.
Establish and administer safe practices for repair, maintenance, delivery, set-up, tear-down, and freight functions.
Partner with the leadership team on the Safety Committee, safety training, awareness programs, employee involvement, continuous safety improvement, and safety-oriented incentive programs.
Ensure timely reporting and investigation of incidents and coordinate return-to-work efforts.
Develop emergency-response procedures and evacuation plans; recommend major safety-related purchases and expenditures.
Manage safety-policy and program training for yard personnel and drivers.
Use email, internet tools, NAV, and related systems to communicate, obtain weather and mapping information, order materials, update FA information, issue purchase orders, and create or edit service tickets.
Help implement new technology at the branch with support from the Plymouth office and contribute to expanding technological efficiencies.
Perform other duties as assigned or required.