Branch Operations Manager

Southern States Toyotalift•Orlando, FL

16h

About The Position

Southern States Material Handling partners with customers to provide material handling solutions, including new and used equipment, operator training, rentals, fleet management, service and repair, and warehouse solutions. The Branch Operations Manager leads all branch functions and personnel, supervises managers, and is accountable for day-to-day branch performance. The role aims to maximize customer satisfaction through timely, high-quality service at competitive costs while maintaining sufficient profit margins and a professional image. The manager oversees Service, Parts, Rental, and Sales functions; has direct P&L responsibility for Service, Parts, and Rental; and drives operational efficiency, customer service, safety, compliance, workforce development, and team performance. Branch operating hours are Monday through Friday, 7 a.m. to 5 p.m. Travel is up to 10%.

Requirements

At least 5 years of related work experience in a service-related industry.
At least 5 years of management experience.
Supervisory experience with 2–6 direct reports.
Proficiency with Microsoft Office Professional and Windows.
Time-management, organizational, and leadership skills.
High school diploma or GED.
Experience managing people to achieve performance goals and promote teamwork.
Experience resolving conflicts, coaching and developing team members, and fostering a positive, productive professional environment.
Experience anticipating departmental human resources needs, including workforce development, hiring, and training.
Experience designing, implementing, or refining systems to manage complex processes and optimize performance.
Experience developing, delegating, and implementing assignments, tasks, and responsibilities for team members.
Experience initiating and developing new methods and procedures.
Experience ensuring company and applicable government policies, procedures, and protocols are followed, with a lead-by-example approach.
Ability to lift, push, and pull at least 20 pounds occasionally and 55 pounds regularly.
Ability to travel up to 10%.

Nice To Haves

2–5 years of experience in material handling.
Bachelor’s degree in business or a related field.
Understanding of applicable government regulations and regulatory bodies such as OSHA.

Responsibilities

Lead and manage daily branch operations across Service, Parts, Rental, and Sales.
Maintain branch profitability and financial performance, with direct P&L responsibility for Service, Parts, and Rental.
Identify inefficiencies, improve workflows, implement process improvements, and maximize productivity and efficiency.
Deliver exceptional customer service, resolve customer concerns, and ensure products and services meet or exceed expectations.
Advise customers as a subject matter expert on service offerings and parts product lines.
Work directly with customers on equipment repair and maintenance needs, operational challenges, and long-term relationships.
Monitor department and team performance metrics, including productivity, quality, and service expectations.
Set department goals, objectives, and performance standards; evaluate progress and implement improvement strategies.
Coach, mentor, and provide feedback to associates while fostering a collaborative, high-performing team.
Lead recruiting, interviewing, hiring, onboarding, training, scheduling, performance management, counseling, salary recommendations, and termination decisions.
Partner with recruiting teams to attract qualified talent.
Develop and support training and development plans for new and existing associates.
Ensure compliance with company policies, OSHA regulations, safety procedures, and applicable federal, state, and local laws, including hazardous material and scrap disposal practices.
Promote a strong safety culture and reinforce safe work practices throughout branch operations.
Handle leadership and administrative duties including timecard approvals, annual reviews, audits, one-on-ones, scheduling, reporting, service job documentation, and performance tracking.
Collaborate with internal departments to manage priorities and support organizational goals and initiatives.
Monitor workloads, staffing, and scheduling to support efficiency, customer responsiveness, and profitability.
Prepare and analyze operational, statistical, and financial reports using databases, spreadsheets, and reporting software; communicate results and trends to leadership.
Stay informed about industry trends, product advancements, and operational best practices.
Support a positive, accountable workplace culture aligned with the company’s mission, vision, and values.
Perform additional duties and special projects as assigned.