Branch Operations Manager
About The Position
The Branch Operations Manager works under the direction of the branch manager and is responsible for the branch’s day-to-day operations. The role contributes to branch profitability and assists with P&L management. It supervises inside sales staff and the warehouse manager, supports customer service, and looks for ways to improve branch operations and sales. The manager monitors warehouse processes, physical inventory, fleet, payroll, bank deposits, cycle counts, and daily reports, using the company’s “day’s work in a day’s time” philosophy. The role works alongside warehouse staff, uses the company’s inventory management network linking Lansing branches, and is responsible for branch staffing. The manager is expected to do what is necessary to get the job done while following the company’s mission and values of respect, service, and excellence.
Requirements
- Experience managing and supervising staff, with the ability to motivate subordinates.
- High integrity and energy in a fast-paced environment.
- Experience with building products, either as a salesperson or in a senior warehouse role.
- Ability to meet and reach personal goals.
- Strong interest in sales and/or retail, demonstrated through previous jobs or education.
- Excellent interpersonal skills, including the ability to work one-on-one with customers and resolve sensitive business-related issues.
- Strong computer knowledge.
- Business professionalism and exceptional telephone etiquette.
- Drive to succeed and willingness to go the extra mile.
- Strong communication and social skills.
- Ability to lift up to 70 pounds on occasion.
Responsibilities
- Live the company’s mission and values of respect, service, and excellence.
- Manage the day-to-day operation of the branch under the direction of the branch manager.
- Assist the branch manager with P&L management and contribute to branch profitability.
- Supervise inside sales staff and the warehouse manager.
- Lead customer service opportunities and resolve customer service issues.
- Identify ways to improve branch operations and sales.
- Monitor warehouse processes, physical inventory, fleet, payroll, bank deposits, cycle counts, and daily reports.
- Work alongside the warehouse manager and associates.
- Use the company’s inventory management network connecting Lansing branches.
- Manage branch staffing.
- Do what is necessary to get the job done while following the company’s mission statement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
