Branch Operations Manager

Alliant Bank•Moberly, MO

20h•$45,000 - $65,000

About The Position

Alliant Bank is seeking a Branch Operations Manager to oversee the operations of a full-service branch, ensure compliance with bank policies and regulations, drive performance goals, and provide exceptional customer service. The role reports to the local Vice President and calls for a proactive leader with operational expertise, management skills, and a commitment to excellence in banking services. The manager leads and develops branch staff, supports sales and business development, manages customer relationships and service issues, and oversees loan operations and related documentation. The role also includes maintaining branch facilities and ensuring accurate reporting, document retention, and efficient operations.

Requirements

High school diploma; an associate or bachelor's degree is preferred.
Five years of experience in banking or a related industry.
Supervisory experience.
Strong knowledge of customer service principles and processes.
Strong interpersonal skills, including written and verbal communication and listening skills.
Computer and technological proficiency.
Ability to learn and use banking software.
Strong critical thinking abilities.
No existing employment or non-solicit contracts restricting customer or employee engagement.

Nice To Haves

Associate or bachelor's degree.

Responsibilities

Oversee daily operations of a full-service branch and ensure compliance with bank policies, regulatory requirements, and security protocols.
Monitor customer transactions for fraud prevention and adherence to policy.
Ensure accurate reporting, document retention, and operational efficiency.
Maintain branch facilities in a professional, customer-friendly condition.
Lead and develop banking staff and foster a positive, collaborative work environment.
Set and achieve branch performance goals aligned with regional and bank objectives.
Coach, train, and supervise staff to maintain high service and sales standards.
Conduct performance evaluations and make recommendations regarding hiring, promotions, and disciplinary actions.
Supervise the customer service team and ensure efficient transaction processing and resolution of customer inquiries.
Assist with complex customer service issues and approve exception transactions.
Build long-term client relationships and identify cross-selling and referral opportunities.
Address and resolve customer complaints professionally and effectively.
Support sales and marketing efforts through business development and expansion of the bank’s client base.
Understand and promote bank products and services, and educate staff on cross-selling opportunities.
Develop and maintain a network of business and community contacts.
Ensure proper processing of loan payments, escrow disbursements, and collateral lien perfection.
Maintain loan document tracking and reporting.
Address customer inquiries regarding loan products and procedures.