Branch Operations Manager

PromptCare Companies • Elmsford, NY

7d

About The Position

PromptCare is seeking an experienced Branch Operations Manager to oversee daily branch operations, lead employees, and improve operational efficiency. This hands-on leadership position calls for a background in healthcare operations, team management, and process improvement. The manager evaluates workflows, identifies improvement opportunities, implements operational changes, and guides teams through change while maintaining high standards of service and accountability.

The role oversees branch workflows, staffing, resource allocation, service delivery, compliance, and employee development. It works closely with the Regional Director of Operations, clinical leadership, and teams across the organization to meet branch goals, support timely patient services, resolve operational concerns, and contribute to branch growth and broader organizational goals. The position also supports operational reporting, resource planning, performance monitoring, quality improvement, and effective coordination of equipment, inventory, and supplies.

Requirements

• Experience managing teams and overseeing daily business or branch operations.
• Healthcare industry experience required.
• Demonstrated ability to evaluate processes, implement changes, and improve operational performance.
• Strong leadership skills, including employee coaching, performance management, and team development.
• Experience identifying operational inefficiencies and developing practical solutions.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Ability to manage competing priorities and work independently in a fast-paced environment.
• Knowledge of healthcare compliance and HIPAA regulations.
• Valid driver’s license and ability to travel to company locations as needed.

Nice To Haves

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field preferred; equivalent relevant experience will be considered.
• Respiratory Therapist or Registered Nurse license in the applicable state preferred, but not required.
• Homecare or Durable Medical Equipment (DME) experience highly preferred.
• Basic understanding of financial reporting, budgeting, and operational performance metrics preferred.

Responsibilities

• Maintain the confidentiality of patient, employee, and financial information in accordance with company policies and HIPAA regulations, and ensure the privacy and security of protected health information.
• Oversee daily branch operations to support efficient workflows, appropriate resource allocation, and quality service delivery.
• Work with the Regional Director of Operations to establish priorities, address operational challenges, and achieve branch goals.
• Lead, coach, and develop employees while promoting accountability, teamwork, and continuous improvement.
• Assist with recruitment, onboarding, training, performance management, and staff development.
• Oversee staffing, scheduling, and workflow coordination; identify performance concerns and implement appropriate corrective actions.
• Foster a positive work environment that encourages collaboration, employee engagement, and professional development.
• Evaluate processes and identify opportunities to improve efficiency, productivity, and service quality.
• Lead operational and organizational changes with regional leadership, develop solutions to recurring issues, and ensure changes are effectively communicated and implemented.
• Monitor operational performance and recommend improvements based on trends and business needs.
• Promote accountability and ensure employees follow established policies, procedures, and workflows.
• Ensure branch operations comply with company policies, applicable regulations, and healthcare industry requirements.
• Collaborate with clinical leadership to support timely patient services and resolve operational concerns.
• Support quality improvement initiatives and maintain appropriate operational documentation.
• Coordinate with relevant departments to address service issues and improve the patient experience.
• Collaborate with regional leadership, clinical teams, sales, purchasing, distribution, and other departments to support branch objectives.
• Coordinate equipment, inventory, and supply needs with appropriate internal teams and support timely service delivery.
• Participate in operational meetings, training, and company initiatives; contribute to branch growth and organizational goals.
• Assist with operational reporting, resource planning, and performance monitoring.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision package.
• 401(k) plan with company match.
• Vacation, sick time, personal days, and paid holidays.
• Life insurance with optional enhancements.
• Employee Assistance Program with free counseling and coaching sessions.
• Emotional well-being and work-life balance resources.
• Company-paid short- and long-term disability with optional supplements.
• Accidental death and dismemberment insurance.
• FSA and HSA options.
• Commuter spending programs.
• Volunteer and engagement opportunities.
• Exclusive discounts on entertainment, travel, supplemental plans, and cellphone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager