Branch Operations Manager
About The Position
Citizens National Bank is hiring a Branch Operations Manager for its Celina, Ohio market. The role manages deposit operations staff, promotes excellent customer service, serves as Branch Security Officer, and oversees routine facility maintenance. The manager directs the day-to-day activities, staffing, and scheduling of a full-service branch and ensures operational, regulatory, security, and audit procedures are followed. The position involves engaging with customers about their banking needs and recommending relevant products and services; resolving complaints; overseeing platform and teller activities, deposit account processing, and use of the bank’s CRM tool; and originating, processing, evaluating, and closing retail and mortgage loans when needed. The manager hires, supervises, trains, coaches, evaluates, and motivates staff, and makes wage recommendations. They also coordinate routine building maintenance and vendors, attend required managerial and other meetings, and travel to other office locations as needed. This role requires on-site presence, adherence to the bank’s attendance and confidentiality policies, and the ability to work effectively with colleagues and customers. Citizens National Bank is an equal opportunity employer.
Requirements
- Bachelor’s degree in business, finance, or a related field preferred, and two to five years of related experience; or an equivalent combination of education and experience.
- Excellent written and verbal communication skills.
- High level of professionalism.
- Ability to define problems, collect data, establish facts concerning difficult procedural and technical matters, and draw valid conclusions.
- Proficiency with Microsoft products.
- Ability to work effectively with others, including negotiating, instructing, supervising, persuading, speaking with others, and responding appropriately to supervisor criticism.
Nice To Haves
- Bachelor’s degree in business, finance, or a related field.
Responsibilities
- Manage day-to-day branch activities, staffing, scheduling, and applicable reporting to support efficient operation of a full-service branch.
- Guide branch staff on operational and regulatory procedures and ensure compliance with operational, security, audit, and bank policies.
- Interact proactively with customers to understand their banking needs and discuss suitable products and services.
- Lead by example in delivering prompt, professional customer service; resolve complaints tactfully and explain financial institution policies.
- Originate, process, evaluate, and close retail and mortgage loans when necessary in branches without a designated loan officer.
- Monitor and perform platform staff activities, including sales, deposit account opening and processing, teller transactions, and account-data entry.
- Promote and monitor appropriate use of the bank’s CRM tool by platform staff.
- Build, coach, develop, lead, and motivate a team capable of analyzing client needs and recommending financial solutions.
- Hire, supervise, train, and counsel staff; conduct formal performance evaluations and make wage recommendations.
- Ensure the building is maintained by arranging service and repair vendors as needed, and obtain approval for non-routine maintenance.
- Attend managerial, compliance, sales, and strategic planning meetings as required, and travel to other office locations as needed.
- Adhere to confidentiality, information security, attendance, and other bank policies.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- Company-paid short-term and long-term disability.
- Paid time off including vacation, sick, personal, and emergency time.
- 11 paid holidays.
- Quarterly incentive plan.
- Employee Stock Ownership Plan for retirement.
- Banking perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
