Branch Operations Manager

Toyota Industries•Orlando, FL

About The Position

Southern States Material Handling partners with customers to provide material handling solutions, including new and used equipment, operator training, rentals, fleet management, service and repair, and warehouse solutions. The Branch Operations Manager leads all branch functions and personnel, supervises managers, and is accountable for day-to-day branch performance. The role focuses on maximizing customer satisfaction through timely, high-quality service at competitive costs while maintaining profitability and the company’s professional image. The manager oversees daily Service, Parts, Rental, and Sales operations, with direct P&L responsibility for Service, Parts, and Rental. The role drives operational improvement, customer support, workforce development, safety, regulatory compliance, and a positive, accountable workplace culture. Branch hours are Monday through Friday, 7:00 a.m. to 5:00 p.m.; travel is up to 10%.

Requirements

At least 5 years of related work experience in a service-related industry.
At least 5 years of management experience.
Supervisory experience with 2–6 direct reports.
High school diploma or GED required.
Proficiency with Microsoft Office and Windows.
Time-management, organizational, and leadership skills.
Experience managing people to achieve performance goals and promote teamwork.
Experience resolving conflicts, coaching and developing team members, and fostering a positive, productive professional environment.
Experience anticipating departmental human-resource needs, including workforce development, hiring, and training.
Experience designing, implementing, or refining systems to manage complex processes and optimize performance.
Experience developing, delegating, and implementing assignments, tasks, and responsibilities for team members.
Experience initiating and developing new methods and procedures.
Experience ensuring company, federal, state, and local policies, procedures, and protocols are followed.
Ability to lift, push, and pull up to 20 pounds occasionally and 55 pounds regularly.

Nice To Haves

2–5 years of experience in material handling.
Bachelor’s degree in business or a related field.
Understanding of applicable government regulations and regulatory bodies such as OSHA.

Responsibilities

Lead and manage daily branch operations across Service, Parts, Rental, and Sales.
Maintain branch profitability and financial performance, including P&L responsibility for Service, Parts, and Rental business lines.
Identify inefficiencies, improve workflows, implement process improvements, and maximize productivity and efficiency.
Deliver high-quality customer support, resolve concerns, and ensure products and services meet or exceed expectations.
Advise customers on service offerings and parts product lines, and support equipment repair and maintenance needs.
Monitor department and team performance metrics and ensure productivity, quality, and service expectations are met.
Set department goals, objectives, and performance standards; evaluate progress and implement improvement strategies.
Coach, mentor, and provide feedback to associates while fostering a collaborative, high-performing team.
Lead recruiting, interviewing, hiring, onboarding, training, scheduling, performance management, counseling, salary recommendations, and termination decisions.
Work with recruiting partners to attract qualified talent and design and support training and development plans.
Ensure compliance with company policies, OSHA regulations, safety procedures, and applicable laws, including proper hazardous material and scrap disposal.
Promote safe work practices and maintain a strong safety culture across branch operations.
Manage administrative duties including timecard approvals, annual reviews, audits, one-on-ones, scheduling, reporting, service job documentation, and performance tracking.
Collaborate with internal departments to manage competing priorities and support organizational goals and strategic initiatives.
Monitor workloads, staffing, and schedules to support operational efficiency, customer responsiveness, and profitability.
Prepare and analyze operational, statistical, and financial reports using databases, spreadsheets, and reporting software.
Stay informed about industry trends, product advancements, and operational best practices.
Support a positive and accountable workplace culture aligned with the company’s mission, vision, and values.
Perform additional duties and special projects as assigned.