Operations Manager Branch

Satellite Shelters Inc.•Apopka, FL

8d•$90,000 - $100,000

About The Position

The Operations Manager partners with the Branch Manager to supervise local scheduling and real-time operations, maximize resources, and support customer satisfaction, productivity, product development, service and quality, schedule adherence, and budget goals. The role also oversees branch safety programs and helps implement and develop technology and operational efficiencies in coordination with the Plymouth office. The position manages yard employees, vendors, contractors, drivers, and service technicians. It oversees branch operations including deliveries, pickups, inventory, equipment and vehicle maintenance, vendor relationships, purchasing, and quality control. It also plans and administers safety training, incident response, safety processes, and emergency procedures, while supporting technology use and system integration across daily activities.

Requirements

Bachelor of Science or Bachelor of Arts in a related field.
3–5 years of safety and operations management experience.
Previous supervisory experience as a fleet manager or in a service, rental, or construction-based environment.
Experience working with CRM and operations programs.
Experience in a customer-service-based environment.
Proven effective supervisory skills and a strong customer-service focus.
Ability to manage multiple and changing priorities in a fast-paced environment.
Good written and verbal communication skills.
Strong proficiency in Microsoft Office, especially Excel.
Computer skills and average typing speed of 38 words per minute.
Basic knowledge of and literacy in an income statement.
Comprehensive knowledge of construction practices and/or subcontractor contracting.
Exceptional time-management and organizational skills.
Ability to analyze complex issues and resolve them quickly and ethically.
Wear personal protective equipment as required.
Physical and mental ability to operate company vehicles and associated equipment.
Ability to perform rigorous indoor and outdoor duties involving walking, standing, climbing, stooping, squatting, bending, twisting, kneeling, reaching, sitting, lifting, grasping, pushing, pulling, and manual dexterity.
Ability to lift a minimum of 125 pounds.
Good fine motor skills, coordination, range of motion, and grip strength.
Ability to work in all climate conditions and tolerate loud noise levels.
Ability to operate hand and power tools and work in environments containing dirt, grease, and dust.
Ability to work safely around heavy machinery and equipment.
Ability to hold air impact tools weighing up to 30 pounds.

Nice To Haves

Knowledge of modular buildings.
Experience providing safety and operational support to remote-based employees.

Responsibilities

Oversee the daily activities of yard supervisors, workers, and drivers; delegate duties related to material stock, yard upkeep, and cleanliness.
Coordinate scheduling of deliveries, pickups, and multi-sectional setups.
Ensure units meet company standards for cleaning, repair, and refurbishment.
Carry out duties in accordance with company policies and objectives, and maintain cooperative working relationships across the company.
Support employee morale, productivity, efficiency, and effectiveness; perform supervisory functions for assigned personnel.
Maintain a qualified staff of employees and contractors.
Oversee stock assignments to branches and issue and track vendor purchase orders.
Build vendor relationships, manage partnership pricing, and recruit and evaluate vendors and contractors for work outside the branch’s capabilities.
Manage purchasing and expenses associated with yard and equipment maintenance.
Implement best practices for inspections, storage, and inventory levels; perform inbound inspections and develop or implement quality-control policy.
Maintain the truck and vehicle fleet.
Plan, organize, direct, audit, and control safety activities, training, manuals, processes, and procedures.
Identify potential safety problems and risks; develop and evaluate contingency plans for safety projects and programs.
Investigate and respond to safety issues and analyze root causes.
Help develop and implement new-hire orientation and training on repair and maintenance procedures to support safe practices.
Establish and administer safe-work programs and best practices for repair, maintenance, delivery, setup, teardown, and freight functions.
Partner with the leadership team on the Safety Committee, safety training, awareness programs, employee involvement, continuous safety improvement, and safety-oriented incentive programs.
Ensure timely reporting and investigation of incidents and coordinate return-to-work efforts.
Develop emergency response procedures and evacuation plans.
Recommend major purchases and expenditures related to safety requirements.
Manage safety-policy and program training for yard personnel and drivers.
Maintain access to email and communicate with others; use internet tools for weather updates, mapping, and material orders.
Use NAV to update FA information, issue purchase orders, and create and edit service tickets.
Help implement branch technology with support from the Plymouth office and pursue technological efficiencies as they are presented.
Perform other duties as assigned or required.