Branch Operations Manager

Mobile Air & Power Rentals•Brooklyn Center, MN

3d•$90,000 - $125,000

About The Position

The Branch Operations Manager oversees and coordinates all branch operations, including staffing, rental fleet, parts and accessory inventory, technician development, and customer and community relationships. The role supports strong customer service and operational performance while driving a culture of teamwork, safety, and efficiency through adoption and execution of company and safety policies and procedures. The manager leads service execution, technician supervision and scheduling, fleet readiness and deployment, inventory and supply coordination, facility safety, and branch performance metrics. They coach and develop employees, support workforce planning, and provide personnel recommendations to the Regional Service Manager.

Requirements

Bachelor’s degree or equivalent to five years of related experience.
Successful experience in financial management against measurable performance standards and leading or managing an operations team.
Excellent interpersonal, teamwork, and customer service skills.

Nice To Haves

Three years of direct line management experience preferred.
One year of experience managing technical employees preferred.
Conceptual understanding of technical fundamentals related to Mobile Air & Power Rentals activities, including electrical, diesel, and temperature control, preferred.
Experience with lean principles, including 5S/6S and related process improvement methodologies, preferred.

Responsibilities

Oversee service execution to enhance customer service levels.
Supervise and deploy technicians through planning and scheduling.
Complete and manage IDPs, collaborating with the Regional Service Manager and Training Department on workforce planning and skills development.
Enforce standards, execute objectives, and hold the team accountable for performance.
Provide day-to-day leadership, coaching, development, and corrective action to support team performance and capability.
Provide timely input and recommendations to the Regional Service Manager regarding hiring, termination, promotion, performance management, and salary administration.
Act as the local HSE Representative and drive safety performance and accountability.
Ensure facilities and work areas are safe, clean, and fully operational.
Conduct daily toolbox and safety meetings.
Ensure timely maintenance, availability, and reliability of fleet equipment.
Ensure accurate fleet readiness, utilization, inventory, and related information.
Schedule and coordinate timely deployment of fleet and staff to fulfill customer contracts.
Execute logistics and equipment transfer requests, ensuring deployed equipment is prepared and fully functional.
Ensure compliance with MAPR standards.
Deliver on key operations metrics.
Requisition supplies, parts, and fleet, and report their receipt.
Review work orders and coach technicians on execution.
Perform other duties as assigned.