Service Operations Manager
About The Position
Munters is looking for a Service Operations Manager to lead our Data Center Technologies service team in Texas. This role involves leading, coaching, and developing HVAC field service technicians, dispatchers, and support staff. The manager will oversee daily service operations, build strong customer relationships, monitor service performance, manage budgets, and partner with third-party contractors. A key aspect of the role is to improve processes for efficiency and customer experience, while promoting a strong safety culture. The position requires significant travel up to 75% to support field teams, visit customers, and oversee operations.
Requirements
- 10+ years of experience in HVAC service or a related field.
- At least 5 years of supervisory or management experience.
- Strong knowledge of HVAC systems, service operations, and maintenance practices.
- Proven ability to lead teams, manage customer relationships, and resolve complex service issues.
- Experience with budgeting, financial reporting, operational metrics, and process improvement.
- Strong organizational, communication, and problem-solving skills.
- High school diploma or equivalent required.
- Ability to travel up to 75% and support emergency service escalations as needed.
Nice To Haves
- A bachelor’s degree in business, engineering, management, or a related field is preferred.
- HVAC certifications or licensures are highly desirable.
Responsibilities
- Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff.
- Oversee daily service operations, including scheduling, dispatching, work orders, and resource planning.
- Build strong customer relationships and resolve escalated service issues.
- Monitor service performance, customer satisfaction, response times, equipment uptime, and profitability.
- Manage budgets, labor costs, service inventory, and operational reporting.
- Partner with third-party contractors and vendors to deliver high-quality service.
- Improve processes to increase efficiency, reduce response times, and enhance customer experience.
- Promote a strong safety culture and ensure compliance with company policies, customer requirements, and industry standards.
- Travel up to 75% to support field teams, visit customers, and oversee service operations.
Benefits
- Performance-based commission
- Medical, dental, and vision insurance
- 401(k)
- Paid time off (PTO)
- Employee referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
