Operations Manager Jobs

About The Position

Requirements

• Bachelor’s degree in IT, Computer Science, Communications/Marketing, or a related field.
• At least 3 years of project management or technology delivery experience in an agency or production environment.
• Proven track record with Agile or Scrum methodologies, sprint planning, and iterative delivery.
• Hands-on familiarity with marketing operations tools such as Airtable, Figma, SendGrid, Ziflow, and Lokalise.
• Strong vendor and stakeholder management skills, including the ability to negotiate scope and service-level agreements.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to mentor peers, drive cross-functional alignment, and influence decision-making.
• Comfort working in a fast-paced, ambiguous environment and proactively identifying optimization opportunities.

Responsibilities

• Own end-to-end delivery for marketing systems, including intake, configuration, and performance monitoring.
• Develop deep knowledge of technology stacks, creative workflows, and client requirements.
• Lead implementation and optimization of automation and integration solutions to improve turnaround times and data accuracy.
• Oversee studio operations support, including print and digital artwork, archiving, trafficking, quality control, and technical advice; mentor junior team members.
• Define, document, and enforce creative operations policies and standards across a multi-region organization.
• Partner with technical teams to scope enhancements, set timelines, and manage resource plans.
• Facilitate cross-departmental planning sessions and prioritize development backlogs.
• Partner with IT and external vendors to evaluate and onboard software, including DAM, CMS, and localization tools.
• Drive competitive and trend analyses to inform technology roadmaps.
• Report status, risks, and insights to senior leadership and client stakeholders.

Benefits

• Medical, dental, vision, and other benefits.
• Paid parental and medical leave programs.
• 401(k) with company match and profit sharing.
• 15 days of paid time off plus company holidays.
• Hybrid work model.
• Tuition reimbursement and student loan repayment assistance.
• Inclusive employee resource groups.