Operations Manager (Non-Complex)

Walmart•Summerville, SC

3d•$65,000 - $100,000•Onsite

About The Position

The Operations Manager (Non-Complex) supports store operations and financial performance while maintaining company standards and delivering a high-quality customer experience. The role assists the store manager in achieving sales and profit goals, reviewing profit-and-loss statements, controlling expenses, forecasting budgets, and addressing financial performance deficiencies. The position oversees operational activities and compliance with company policies, safety controls, asset protection, quality assurance standards, and company programs. It develops and supervises hourly associates by hiring, training, mentoring, assigning duties, evaluating performance, recognizing contributions, and setting clear expectations. The manager promotes a workplace where associates feel supported and included. The role also models customer service, resolves customer concerns, leads process improvements, and engages with the local community through outreach, relationships with community groups, local giving, and sustainability efforts. It coordinates assignments and initiatives with stakeholders, measures progress toward goals, identifies improvement opportunities, and supports continuous learning and change.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Initiate, direct, and participate in community outreach programs and build relationships with community individuals and groups.
Represent the company to external organizations and promote company-sponsored programs, events, and sustainability efforts.
Ensure compliance with company policies and procedures, safety controls, asset protection, quality assurance standards, and operational reviews.
Develop and implement action plans to correct operational and financial deficiencies.
Hire, train, mentor, assign duties to, evaluate, and recognize hourly associates; communicate expectations and provide feedback.
Promote a belonging mindset and create opportunities for associates to develop and succeed.
Model customer service standards and support customer service initiatives, resolving customer needs, complaints, and issues.
Lead process improvements to provide a high-quality customer experience.
Assist the store manager in achieving sales and profit goals, reviewing profit-and-loss statements, controlling expenses, and forecasting budgets.
Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
Support company values, ethics, and integrity standards, including the Open Door Policy.
Promote continuous improvement, learning, accountability, and the adoption of new technologies and skills.