Operations Manager (Non-Complex)

Walmart•Northport, AL

About The Position

The Operations Manager oversees operational execution and associate development in an assigned area. The role supports community outreach, builds relationships with community stakeholders, and promotes company programs, events, and sustainability efforts. It ensures compliance with company policies and procedures, asset protection and safety controls, quality standards, and operational reviews, while addressing deficiencies through action plans and guidance on company programs and strategic initiatives. The position hires, trains, mentors, assigns, and evaluates associates; communicates expectations; recognizes contributions; and promotes a workplace where associates feel they belong. It models exceptional customer service, resolves customer needs and issues, supports service initiatives, and leads process improvements. The manager also assists the Store Manager with facility financial performance by reviewing profit and loss statements, managing expenses, supporting sales and profit goals, and contributing to budget forecasts. The role coordinates work and stakeholder relationships, tracks progress toward business goals, identifies improvement opportunities, and supports continuous learning. It promotes Walmart's values and standards of ethics and integrity, including respect for the individual, acting with integrity, serving customers and members, and striving for excellence.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Initiate, direct, and participate in community outreach; build relationships with community stakeholders and represent the company to external organizations.
Promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
Ensure compliance with company policies and procedures, asset protection and safety controls, quality assurance standards, and operational reviews.
Analyze reports, identify deficiencies, implement corrective action plans, and guide associates in executing company programs and strategic initiatives.
Hire, train, mentor, assign duties to, evaluate, and recognize hourly associates; set and communicate clear expectations and provide feedback.
Promote a sense of belonging and support associate development and performance.
Model customer service standards, support customer service initiatives, resolve customer needs and complaints, and lead process improvements.
Assist the Store Manager in achieving sales and profit goals, reviewing profit and loss statements, controlling expenses, and addressing financial performance deficiencies.
Contribute to budget forecasting by analyzing economic trends and community needs.
Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
Support company mission, values, ethics, and integrity standards, including the Open Door Policy.
Promote continuous improvement, learning, adaptability, and the use of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.