Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) supports store operations by leading associates, ensuring compliance with company policies and procedures, delivering customer service, and helping drive facility financial performance. The role includes community outreach, operational and safety oversight, associate development, and implementation of company programs and strategic initiatives. The manager supervises and develops hourly associates by hiring, training, mentoring, assigning duties, evaluating performance, setting expectations, and providing recognition and feedback. They promote a workplace where associates feel they belong and support the company's values, ethics, and standards. The role assists the store manager with sales, profit, and expense goals; reviews profit-and-loss statements; develops plans to address performance gaps; and contributes to budget forecasting based on economic trends and community needs. It also coordinates work with stakeholders, identifies improvement opportunities, measures progress, and supports continuous learning and change.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Initiate, direct, and participate in community outreach programs; build relationships with community groups and promote company programs, events, and sustainability efforts.
- Ensure compliance with company policies and procedures through accountability, report analysis, asset protection and safety controls, quality assurance, operational reviews, and corrective action plans.
- Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, evaluating performance, setting expectations, providing recognition, and giving feedback.
- Model and support exceptional customer service, resolve customer needs and complaints, and implement improvements to customer-service processes.
- Assist the store manager in achieving sales and profit goals, reviewing profit-and-loss statements, controlling expenses, addressing financial deficiencies, and contributing to budget forecasting.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure results, and address improvement opportunities.
- Support company mission, values, ethics, and integrity standards, including implementation of action plans and use of the Open Door Policy.
- Promote a culture of belonging, collaboration, accountability, continuous improvement, and learning.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
