Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) oversees operational activities and associates in an assigned area of a Walmart facility. The role supports the store manager in achieving sales and profit goals, controlling expenses, reviewing profit and loss statements, and correcting financial performance deficiencies. It also involves customer service, community outreach, compliance, safety, asset protection, quality assurance, and implementation of company programs and strategic initiatives. The manager hires, trains, mentors, supervises, and evaluates associates; assigns duties, sets expectations, provides feedback and recognition, and promotes a sense of belonging. The role builds relationships with stakeholders and community organizations, supports continuous improvement and learning, and models Walmart’s standards for integrity, ethics, customer service, and operational execution.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead community outreach and encourage associates and managers to serve the community; maintain community relationships and represent the company to external organizations.
- Promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
- Ensure compliance with company policies and procedures, including asset protection, safety controls, quality assurance, and operational reviews; develop and implement plans to correct deficiencies.
- Supervise and develop hourly associates through hiring, training, mentoring, listening, assigning duties, evaluating performance, setting expectations, providing feedback and recognition, and promoting belonging.
- Model exceptional customer service and support customer service initiatives; resolve customer needs, complaints, and issues, and lead process improvements.
- Assist the store manager in achieving sales and profit goals, reviewing profit and loss statements, controlling expenses, correcting financial deficiencies, and analyzing economic trends and community needs for budget forecasting.
- Coordinate and oversee job-related activities and assignments; build stakeholder relationships, communicate goals, measure progress, identify improvement opportunities, and promote continuous learning.
- Support company mission, values, ethics, and integrity by implementing action plans and applying the Open Door Policy.
- Promote Walmart’s values, including respect for individuals, integrity, customer service, and striving for excellence.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability coverage.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards; additional annual or quarterly performance bonuses.
- Paid time off and/or paid protected time off for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
