Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) supports store operations by overseeing associates, customer service, financial performance, policy compliance, and community engagement. The role works with the store manager and management team to meet sales and profit goals, control expenses, maintain safety and quality standards, and address operational or financial deficiencies through action plans. The position hires, trains, mentors, evaluates, and recognizes associates; sets clear expectations; and fosters a workplace where associates feel supported and included. It models Walmart's customer service standards, resolves customer concerns, and promotes continuous improvement. The role also represents the company in community relationships and outreach, supports sustainability and company-sponsored initiatives, and applies Walmart's values and ethical standards in daily business practices.
Requirements
- Meet one of the following minimum qualifications: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Responsibilities
- Lead community outreach by encouraging associates and managers to serve the community, maintaining relationships with community stakeholders, representing the company to external organizations, and promoting company-sponsored events and sustainability efforts.
- Ensure compliance with company policies and procedures by holding associates accountable, reviewing reports, implementing asset protection and safety controls, maintaining quality standards, overseeing operational reviews, and correcting deficiencies.
- Hire, train, mentor, assign duties to, evaluate, and recognize hourly associates; set and communicate expectations; and provide feedback and development opportunities.
- Model and support exceptional customer service, resolve customer needs and complaints, implement customer service initiatives, and lead process improvements.
- Assist the store manager in achieving sales and profit goals by reviewing profit-and-loss statements, controlling expenses, addressing financial deficiencies, and contributing to budget forecasting.
- Coordinate and oversee job-related activities, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and identify improvement opportunities.
- Promote a culture of belonging, collaboration, integrity, accountability, and continuous learning.
- Support Walmart's mission, values, ethical standards, Open Door Policy, business processes, and sustainability goal of becoming a regenerative company.
Benefits
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, including tuition, books, and fees for eligible programs.
- Paid time off and/or paid protected time off that may be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
