(USA) Operations Manager (Non-Complex)

Walmart • Fort Worth, TX

5d • $65,000 - $100,000 • Onsite

About The Position

The Operations Manager (Non-Complex) supports the store manager in achieving financial performance and operational goals. The role oversees customer service, safety, asset protection, quality assurance, compliance with company policies, and execution of company programs and strategic initiatives. It also supervises and develops associates through hiring, training, mentoring, performance feedback, recognition, and clear communication.

The manager helps drive sales and profit goals by reviewing profit-and-loss statements, controlling expenses, addressing performance deficiencies, and contributing to budget forecasting. The role coordinates assignments and stakeholder relationships, measures progress toward business goals, identifies improvement opportunities, and promotes continuous learning. It also represents Walmart in community relationships and outreach, including company-sponsored programs and sustainability efforts.

The position is expected to model Walmart’s values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes fostering belonging, building collaborative and high-performing teams, making data-informed decisions, holding oneself and others accountable, and pursuing continuous improvement.

The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential where applicable. The primary location listed is 7401 Park Vista Blvd, Fort Worth, TX 76137-3769.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Must attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Initiate and participate in community outreach, encourage associates and managers to serve the community, maintain relationships with community individuals and groups, represent the company to external organizations, and promote company-sponsored programs, events, and sustainability efforts.
• Ensure compliance with company policies and procedures by holding hourly associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, and correcting deficiencies through action plans and guidance.
• Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, evaluating performance, recognizing contributions, setting and communicating expectations, and providing feedback.
• Model and support exceptional customer service by following the One Best Way service model, managing customer-service initiatives, resolving customer needs and complaints, correcting deficiencies, and leading process improvements.
• Assist the store manager with financial performance by pursuing sales and profit goals, reviewing profit-and-loss statements, controlling expenses, addressing financial deficiencies, and contributing to economic-trend and community-needs analysis for budget forecasting.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans that meet customer and business needs, communicate objectives, measure progress, address improvement opportunities, and promote continuous learning and adaptability.
• Support company mission, values, ethics, and integrity by implementing action plans and applying company policies and processes, including the Open Door Policy.
• Promote a workplace of belonging, build strong and trusting relationships, communicate effectively, attract and retain talent, develop associates, and recognize contributions.
• Serve customers and members by putting customers first, adapting to how, where, and when they shop, and applying EDLP and EDLC business models to plans.
• Use data, insights, and analysis to make decisions while balancing short- and long-term priorities and considering relevant stakeholders.
• Drive continuous improvement, adopt and encourage new technologies and skills, and support others through change.
• Attend and successfully complete required job trainings and assessments.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree