(USA) Operations Manager (Non-Complex)

Wal-Mart Stores Texas, LL•Fort Worth, TX

4d•Onsite

About The Position

The Operations Manager oversees store operations and assigned areas, supporting customer service, financial performance, associate development, compliance, safety, and community engagement. The role assists the store manager in meeting sales and profit goals, reviewing profit and loss statements, controlling expenses, and addressing financial performance deficiencies. The manager leads and develops hourly associates through hiring, training, mentoring, assigning duties, evaluating performance, recognition, and clear communication. The role promotes a sense of belonging and supports associates in meeting business goals. It also ensures company policies, operational controls, asset protection, safety, and quality standards are followed, and implements action plans to address deficiencies. The Operations Manager models Walmart's customer service standards, resolves customer issues, and leads process improvements to support a high-quality customer experience. The role coordinates work and initiatives with stakeholders, measures progress toward goals, identifies opportunities for improvement, and supports company values and ethical standards. It also encourages community outreach and represents the company in local relationships and programs.

Requirements

Meet one of the following minimum qualifications: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Encourage and support associates and managers in community outreach, maintain relationships with community groups, and promote company-sponsored programs, events, and sustainability efforts.
Ensure compliance with company policies and procedures, and oversee asset protection, safety controls, quality assurance, and operational reviews.
Develop and implement action plans to correct operational, safety, quality, and financial deficiencies.
Hire, train, mentor, assign duties to, evaluate, recognize, and provide feedback to hourly associates.
Set and communicate clear expectations, promote belonging, and provide supervision and development opportunities for associates.
Model Walmart's customer service standards and support customer service initiatives, resolving customer needs, complaints, and issues.
Lead process improvements to ensure a high-quality customer experience.
Assist the store manager in achieving sales and profit goals by reviewing profit and loss statements, controlling expenses, and addressing financial performance issues.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate objectives, measure progress, and identify improvement opportunities.
Implement action plans and provide guidance on applying company policies, values, ethics, and standards in business processes.
Support the Open Door Policy and promote continuous learning, accountability, and adaptability.

Benefits

Performance-based bonus awards and additional annual or quarterly performance bonuses.
Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, and/or PPTO.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.