Operations Manager (Non-Complex)

Wal-Mart Stores East•Auburn, AL

4d•Onsite

About The Position

The Operations Manager (Non-Complex) supports the store manager in managing store operations, financial performance, customer service, associate development, community outreach, and compliance. The role oversees operational activities and assignments, builds relationships with stakeholders and community organizations, and advances company programs, sustainability efforts, and strategic initiatives. The manager supervises and develops associates through hiring, training, mentoring, coaching, performance evaluation, recognition, and clear communication. The role promotes a workplace where associates feel supported and included, models exceptional customer service, resolves customer concerns, and leads process improvements. It also monitors safety, asset protection, quality assurance, and compliance, addresses deficiencies with action plans, and helps achieve sales and profit goals through financial review and expense management. The position upholds company policies, values, ethics, and standards; supports the Open Door Policy; and promotes continuous learning, accountability, inclusion, and responsible business practices. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also include regional pay zone or complex-structure compensation, and an applicable state pay differential.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and participate in community outreach, build relationships with community individuals and groups, represent the company externally, and promote company programs and sustainability efforts.
Ensure compliance with company policies and procedures by holding associates accountable, reviewing reports, monitoring asset protection and safety controls, maintaining quality assurance, and correcting deficiencies.
Supervise, hire, train, mentor, assign, evaluate, and recognize hourly associates; set clear expectations and provide feedback and development opportunities.
Model customer service standards, support customer service initiatives, resolve customer needs and complaints, and lead process improvements to improve the customer experience.
Assist the store manager in achieving sales and profit goals by reviewing profit and loss statements, controlling expenses, correcting financial deficiencies, and contributing to budget forecasting.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and support continuous learning.
Implement action plans and provide guidance to ensure company policies, mission, values, ethics, and standards are followed; support the Open Door Policy.
Promote belonging, collaboration, integrity, customer-first decision-making, continuous improvement, and responsible business practices.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based annual or quarterly bonuses.
Potential regional pay zone, complex-structure compensation, or applicable state pay differential.