Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) supports store operations, financial performance, customer service, community engagement, associate development, and compliance with company policies and standards. The role assists the store manager in achieving sales and profit goals, reviewing profit and loss statements, controlling expenses, forecasting budgets, and developing plans to address performance deficiencies. The position leads community outreach and helps build relationships with community stakeholders while promoting company-sponsored programs, events, and sustainability efforts. It oversees operational reviews, safety and asset-protection controls, quality assurance, and corrective action plans. The manager hires, trains, mentors, assigns work to, evaluates, and recognizes associates, setting clear expectations and fostering an inclusive workplace. The role models Walmart’s customer-service standards, resolves customer concerns, supports continuous improvement, and coordinates assignments and initiatives with stakeholders to meet customer and business needs. The Operations Manager is expected to uphold Walmart’s values and standards of ethics and integrity, promote accountability and continuous learning, and support a culture of belonging. The position is based at the listed Walmart location in Jeffersontown, Kentucky.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead and participate in community outreach and build relationships with individuals and groups in the community.
- Promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
- Ensure compliance with company policies and procedures by holding associates accountable and implementing corrective action plans.
- Monitor asset protection, safety controls, quality assurance, and operational reviews.
- Hire, train, mentor, assign duties to, evaluate, and recognize hourly associates; communicate expectations and provide feedback.
- Model customer-service standards and support customer-service initiatives, resolving customer needs, complaints, and issues.
- Assist the store manager in achieving sales and profit goals, reviewing profit and loss statements, controlling expenses, and addressing financial performance deficiencies.
- Participate in analyzing economic trends and community needs for budget forecasting.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
- Set goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
- Support Walmart’s mission, values, ethics, and standards by implementing action plans and providing guidance on business processes and practices.
- Foster belonging, collaboration, talent development, and associate recognition.
- Support Walmart’s goal of becoming a regenerative company through positive impact, waste reduction, and local giving.
- Apply data insights and analysis to decisions, balance short- and long-term priorities, and put customers first.
- Encourage continuous improvement and adoption of new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase program.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave and family care leave.
- Bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
