Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) supports store operations by leading community outreach, ensuring policy compliance and safety, developing associates, delivering customer service, and helping the Store Manager achieve financial goals. The role builds relationships with community members and organizations, promotes company-sponsored programs and sustainability efforts, and supports associates in community service. The position supervises and develops hourly associates through hiring, training, mentoring, assigning work, evaluating performance, recognizing contributions, setting expectations, and providing feedback. It promotes a workplace where associates feel they belong and supports company values, ethics, and accountability. The Operations Manager models Walmart's customer-service standards, resolves customer issues, monitors quality and safety, and oversees operational reviews and corrective action plans. The role assists with financial performance by reviewing profit-and-loss statements, managing expenses against sales, addressing performance gaps, and contributing to budget forecasting based on economic trends and community needs. The role coordinates work and initiatives with stakeholders, communicates goals, measures results, identifies improvement opportunities, and supports continuous learning and operational change. Walmart describes the compensation package as including salary, performance-based bonuses, benefits, and education support; eligibility and terms vary by job classification and length of employment.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Initiate, direct, and participate in community outreach; build relationships with community individuals and organizations and promote company-sponsored programs and sustainability efforts.
- Ensure compliance with company policies and procedures, including asset protection, safety controls, quality standards, and operational reviews; develop and implement plans to address deficiencies.
- Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, evaluating performance, recognizing contributions, communicating expectations, and providing feedback.
- Model and support customer-service standards, resolve customer needs and issues, and implement plans to improve the customer experience.
- Assist the Store Manager in achieving sales and profit goals by reviewing profit-and-loss statements, controlling expenses, correcting financial-performance deficiencies, and contributing to budget forecasting.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
- Support company mission, values, ethics, and integrity by implementing action plans, supporting the Open Door Policy, and guiding associates in business processes and practices.
- Promote belonging, collaboration, accountability, talent development, continuous improvement, and responsible business practices.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
