Operations Design Enablement Manager
Morgan Street Holdings•Chicago, IL
•$100,000 - $120,000•Hybrid
About The Position
The Operations Design Enablement Manager sits within the Operations Design and Enablement team. The role builds on foundational technology processes and extends into strategic planning, cross-functional leadership, and vendor management. The individual partners with internal stakeholders and agency leadership to translate business goals into scalable technical solutions, drive process improvements, and ensure consistent delivery of high-quality creative services.
Requirements
- Bachelor’s degree in IT, Computer Science, Communications/Marketing, or a related field.
- At least 3 years of project management or technology delivery experience in an agency or production environment.
- Proven track record with Agile or Scrum methodologies, sprint planning, and iterative delivery.
- Hands-on familiarity with marketing operations tools such as Airtable, Figma, SendGrid, Ziflow, and Lokalise.
- Strong vendor and stakeholder management skills, including the ability to negotiate scope and service-level agreements.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
- Ability to mentor peers, drive cross-functional alignment, and influence decision-making.
- Comfort working in a fast-paced, ambiguous environment and proactively identifying optimization opportunities.
Responsibilities
- Own end-to-end delivery for marketing systems, including intake, configuration, and performance monitoring.
- Develop deep knowledge of technology stacks, creative workflows, and client requirements.
- Lead implementation and optimization of automation and integration solutions to improve turnaround times and data accuracy.
- Oversee studio operations support, including print and digital artwork, archiving, trafficking, quality control, and technical advice; mentor junior team members.
- Define, document, and enforce creative operations policies and standards across a multi-region organization.
- Partner with technical teams to scope enhancements, set timelines, and manage resource plans.
- Facilitate cross-departmental planning sessions and prioritize development backlogs.
- Partner with IT and external vendors to evaluate and onboard software, including DAM, CMS, and localization tools.
- Drive competitive and trend analyses to inform technology roadmaps.
- Report status, risks, and insights to senior leadership and client stakeholders.
Benefits
- Medical, dental, vision, and other benefits.
- Paid parental and medical leave programs.
- 401(k) with company match and profit sharing.
- 15 days of paid time off plus company holidays.
- Hybrid work model.
- Tuition reimbursement and student loan repayment assistance.
- Inclusive employee resource groups.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
