Operations Design Enablement Manager
About The Position
The Operations Design Enablement Manager is part of the Operations Design and Enablement team. The role extends foundational technology processes into strategic planning, cross-functional leadership, and vendor management. The manager partners with internal stakeholders and agency leadership to translate business goals into scalable technical solutions, improve processes, and support consistent delivery of high-quality creative services. Responsibilities include owning delivery for marketing systems, enabling automation and integrations, supporting studio operations, setting creative operations standards, coordinating development priorities, and evaluating software with IT and external vendors.
Requirements
- Bachelor’s degree in IT, Computer Science, Communications/Marketing, or a related field.
- At least 3 years of project management or technology delivery experience in an agency or production environment.
- Proven experience owning end-to-end delivery for marketing systems.
- Ability to develop knowledge of complex technology stacks, creative workflows, and client requirements.
- Experience implementing and optimizing automation and integration solutions.
- Experience overseeing studio operations support.
- Experience defining, documenting, and enforcing creative operations policies and standards across multiple regions.
- Strong cross-functional collaboration skills and experience coordinating with technical teams.
- Experience facilitating planning sessions and prioritizing development backlogs.
- Experience partnering with IT and vendors to evaluate and onboard software.
- Proven track record with Agile or Scrum methodologies, sprint planning, and iterative delivery.
- Hands-on familiarity with marketing operations tools such as Airtable, Figma, SendGrid, Ziflow, and Lokalise.
- Strong vendor and stakeholder management skills, including the ability to negotiate scope and SLAs.
- Excellent verbal and written communication, including translating technical concepts for non-technical audiences.
- Ability to mentor peers, drive cross-functional alignment, and influence decision-making.
- Comfort working in a fast-paced, ambiguous environment and proactively identifying optimization opportunities.
Responsibilities
- Own end-to-end delivery for marketing systems, including intake, configuration, and performance monitoring.
- Lead implementation and optimization of automation and integration solutions to improve turnaround times and data accuracy.
- Oversee studio operations support, including print and digital artwork, archiving, trafficking, quality control, and technical advice.
- Mentor junior team members.
- Define, document, and enforce creative operations policies and standards across a multi-region organization.
- Partner with technical teams to scope enhancements, set timelines, and manage resource plans.
- Facilitate cross-departmental planning sessions and prioritize development backlogs.
- Partner with IT and external vendors to evaluate and onboard software, including DAM, CMS, and localization tools.
- Conduct competitive and trend analyses to inform technology roadmaps.
- Report status, risks, and insights to senior leadership and client stakeholders.
Benefits
- Medical, dental, vision, and other benefits.
- Paid parental and medical leave programs.
- 401(k) with company match and profit sharing.
- 15 days of paid time off plus company holidays.
- Hybrid work model.
- Tuition reimbursement and student loan repayment assistance.
- Inclusive employee resource groups.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
