Operations Enablement Manager

Aristocrat Gaming • Las Vegas, NV

3d

About The Position

The Operations Enablement Manager leads a team of Business Analysts delivering data-driven insights, reporting, and tools that support the Technology Services organization. The role develops and optimizes reporting solutions, executive dashboards, and operational models to improve field service efficiency and labor planning. Using company-approved platforms such as Power BI, Airtable, and Tableau Next, the manager turns complex data into actionable insights for strategic decision-making. The position supports scalable operations, cost efficiency—including cost per EGM—and revenue-based headcount growth.

The manager leads operational planning, performance management, workforce and capacity planning, labor optimization, and resource planning. Working with senior leadership and cross-functional teams, the role shapes growth and resource decisions and leads operational excellence initiatives. It is accountable for department-level outcomes in productivity, utilization, cost efficiency, service delivery, and scalable growth.

Requirements

• Bachelor’s degree in Business, Operations, Analytics, or a related field; equivalent work experience will be considered.
• 8+ years of progressive experience in business operations, operational excellence, analytics, workforce planning, or field service operations, including leading cross-functional initiatives and organizational planning efforts.
• 3+ years of people leadership experience managing professional-level teams and driving operational results.
• Strong working understanding of Microsoft tools, Airtable, Power BI, and Tableau Next.
• Demonstrated ability to build, maintain, and improve data reporting tools, leadership dashboards, and business operation models.
• Proven ability to lead teams, influence senior leaders, establish operational strategy, and drive measurable business outcomes across multiple collaborators.

Nice To Haves

• Experience leading analytics, enablement, or business operations teams in a field service or gaming environment.
• Background in workforce planning, capacity modeling, demand forecasting, or operational cost analysis.
• Experience supporting large-scale, multi-site operations and executive leadership reporting.
• Lean, Six Sigma, project management, or continuous improvement certification is highly desirable.

Responsibilities

• Lead and develop the operational support department, including Business Analysts, and drive planning, performance management, and organizational efficiency initiatives.
• Own Technology Services’ operational enablement strategy, using reporting, planning, and performance management tools to improve productivity, scalability, and business outcomes.
• Lead workforce planning, capacity strategy, labor optimization, and resource planning processes.
• Partner with senior leadership on growth planning, organizational decisions, resource investments, and operational priorities.
• Lead cross-functional operational excellence initiatives that measurably improve productivity, efficiency, resource utilization, and service delivery performance.
• Be accountable for operational performance outcomes enabled through workforce, efficiency, planning, and improvement programs.
• Own Technology Services department-level operational strategy and performance outcomes, including productivity, utilization, cost efficiency, and scalable growth.

Benefits

• Depending on role and location, potential eligibility for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details will be discussed during recruitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager