Sales Operations & Enablement Manager
About The Position
Commercial Fire Protection is seeking an organized, process-driven Sales Operations & Enablement Manager to own the systems, reporting, and onboarding that support its sales organization across multiple states and brands. Reporting directly to the Chief Revenue Officer, this role helps maintain strong data practices and enables sales teams to perform effectively in a fast-paced environment. The position oversees CRM administration, sales reporting and forecasting, territory and account assignments, commission programs, sales onboarding and training, and the sales toolkit. It also supports the integration of acquired brands into shared CRM, reporting, and sales processes and partners with operations, customer service, and finance to facilitate smooth transitions from sale to service delivery.
Requirements
- At least 4 years of experience in sales operations, revenue operations, or sales enablement.
- Hands-on CRM administration experience with Salesforce, HubSpot, ServiceTrade, or a similar platform.
- Advanced Excel or Google Sheets skills and the ability to turn raw data into clear reports.
- Experience building pipeline, forecast, and KPI reporting for senior leadership.
- Experience administering commission or incentive plans.
- Strong organization, accountability, and influence skills, with a self-starter and team-oriented mindset.
- Excellent communication and presentation skills, including comfort presenting to executive-level audiences.
Nice To Haves
- Experience in fire life safety, building services, or B2B service industries.
- Experience in a PE-backed or acquisition-driven company, or with multifamily clients.
Responsibilities
- Own CRM data and reporting administration, data standards, and pipeline hygiene across territories and brands.
- Build and run weekly pipeline reviews, monthly forecasts, and board reporting for the CRO.
- Track sales KPIs by territory and representative, including new properties sold, revenue categories, additional revenue attach rates, win rates, and pricing.
- Partner with finance to ensure the integrity of sales data.
- Maintain territory and account assignments, including national multi-market portfolios.
- Administer commission and incentive programs.
- Ensure sales representatives adhere to reporting standards and resolve their questions quickly and accurately.
- Build and run onboarding and training for new Relationship Development Managers and the sales team.
- Own the sales toolkit, including proposal templates, pricing tools, presentations, and FireCloud positioning materials.
- Facilitate the conversion of acquired brands onto common CRM, reporting, and sales processes.
- Partner with operations, customer service, and finance to ensure a smooth handoff from sale to service delivery.
Benefits
- Competitive base salary plus performance bonus.
- Full benefits package, including medical, dental, vision, and 401(k) with match.
- Ongoing training and professional development in a high-growth environment.
- Opportunity to help build and scale a growing multi-state sales organization.
- Purpose-driven career centered on providing tailored solutions and consistently delivering on promises.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
