Sales Enablement Manager

Zillow

3d•$89,200 - $150,100•Remote

About The Position

The Sales Enablement Manager is part of Zillow’s Agent Software & Advertising (ASA) organization, where the Sales Enablement team supports frontline sales and customer success representatives and managers through enablement, learning, and coaching. Working with cross-functional partners and the wider enablement team, this role translates business objectives into well-defined enablement programs and manages their operational lifecycle from scoping and stakeholder alignment through execution. The manager helps initiatives run smoothly and meet established goals, while fostering collaboration among enablement, cross-functional partners, and agent teams.

Requirements

At least 5 years of experience in enablement, training, sales, or customer success roles in a high-growth SaaS environment.
Ability to manage multiple projects simultaneously, with strong organizational skills, attention to detail, and ability to meet deadlines with intermittent supervision.
Clear, confident communication skills and ability to adapt communication style for senior leaders or managers, cross-functional partners, and frontline teams.
Ability to facilitate training and lead presentations for small and large audiences across different revenue teams.
Solutions-oriented approach, including ability to identify problems, investigate ambiguity, and move work forward without complete direction.
Collaborative approach, including ability to build trust across teams, navigate competing priorities, and hold stakeholders accountable without formal authority.
Ability to use data and program feedback to assess initiative effectiveness and recommend improvements.
Comfort operating in ambiguous environments and proactively creating structure.

Nice To Haves

Experience supporting programs that span multiple audiences or functional teams, such as Sales and Customer Success.
Familiarity with GTM technology such as Salesforce, Gong, Gainsight, or Highspot.
Exposure to structured sales frameworks such as Challenger or Command of the Message.
Familiarity with project management solutions and comfort building and maintaining tracking systems.
Demonstrated use of AI or emerging technologies to improve rep productivity or enablement effectiveness.

Responsibilities

Manage enablement initiatives from scoping through execution, capturing requirements, building timelines, and keeping cross-functional stakeholders aligned.
Partner with enablement specialists in content, product, and learning to scope, sequence, and deliver programs for Sales and Customer Success audiences across all segments.
Create and maintain process documentation, project trackers, and communication frameworks to bring operational consistency and clarity to the enablement team.
Support the development of reusable and scalable enablement SOPs and playbooks.
Build and maintain relationships with field-facing enablement partners, GTM leadership, and cross-functional teams, including Product, Marketing, and Sales Strategy.
Drive post-mortems and feedback loops, capture learnings from completed initiatives, and help improve team processes.
Use AI and available tools to improve efficiency and reduce manual work in program management workflows.