Manager - Clinical Operations

Advocate Health • Chicago, IL

21d • $36 - $77

About The Position

The Manager - Clinical Operations leads clinical and operational performance for the Behavioral Health patient care area at Advocate Illinois Masonic Medical Center. The role is accountable for quality improvement, patient and physician satisfaction, associate development and retention, physician partnerships, service growth, budget stewardship, staffing, productivity, and day-to-day operations. The manager works closely with the Clinical Nurse Specialist, Director, Medical Director, physicians, nurses, and other healthcare team members to support safe, high-quality care and alignment with Advocate’s values and strategic vision.

The manager uses continuous quality improvement practices, evidence-based standards, performance data, and regulatory requirements to guide care and process improvements. Responsibilities also include leading and supporting committees and projects, coaching associates, managing staffing and financial performance, responding to patient concerns, and evaluating the safety and effectiveness of new services, processes, and products.

This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with 40 hours per week. Work hours may vary depending on projects. The position has 24/7 accountability, includes on-call availability via pager, may require unusual hours, and involves travel within the Chicago area. The incumbent may be exposed to hazardous materials and life-threatening diseases.

Requirements

• Graduation from an approved School of Nursing.
• Five years of experience in the specialty area.
• Management development training with progressive supervisory assignments.
• BS with MSN or BSN.
• Two to three years of management experience.
• Board certification within two years of hire.
• Current Registered Nurse licensure in Illinois.
• CPR certification.
• Membership in a specialty organization.
• Appropriate clinical skills and basic management skills.
• Team-building and communication skills.
• Ability to cooperate well with others and live Advocate’s values.
• Resilience and flexibility in a changing environment and ability to work in a fast-paced environment.
• Ability to travel within the Chicago area and respond to changing departmental needs, including 24/7 accountability and on-call availability via pager.

Responsibilities

• Lead hospital committees or task forces related to patient-care quality improvement.
• Facilitate evidence-based practice changes and support projects led by unit councils and shared governance committees.
• Ensure compliance with regulatory and safety standards, including those of accrediting organizations, IDPH, CBOH, and OSHA.
• Analyze monthly performance outcomes and implement improvement plans with the Clinical Nurse Specialist and unit council members.
• Develop, implement, evaluate, and uphold unit-based nursing practice standards in collaboration with the Clinical Nurse Specialist and Medical Director, as appropriate.
• Develop and maintain a continuous quality improvement program aligned with the hospital performance improvement program.
• Work to improve CMS core measures and other evidence-based quality-care compliance.
• Communicate quality and performance improvement outcomes and mentor associates in CQI processes.
• Implement at least one departmental process improvement each year.
• Work with Medical Staff to integrate medical standards and support quality patient care; assist with patient care activities when needed.
• Drive customer satisfaction strategies aligned with Advocate’s vision, review satisfaction results, and coach teams on action plans.
• Conduct daily rounds with the Clinical Nurse Specialist to assess service levels and gather patient and family feedback.
• Hold associates accountable for service and patient-safety behaviors and coach them to reduce patient-safety errors.
• Respond to and resolve patient complaints in a timely manner using service-recovery strategies.
• Partner with Medical Directors to establish goals, plans, and outcome measures, and build professional relationships with medical staff.
• Develop and evaluate strategies to retain associates and manage turnover risks.
• Support onboarding of new graduates through effective management of Versant RN Residency accountabilities.
• Conduct annual associate performance evaluations and develop learning plans.
• Work with the Clinical Nurse Specialist to improve associate clinical competence and introduce new techniques.
• Delegate work appropriately, mentor future leaders, counsel and direct staff, and use appropriate disciplinary measures when necessary.
• Support professional advancement, specialty certification, continuing education, and associate development.
• Participate in hospital committees and projects, maintain active membership in a professional organization, and serve as a Culture of Safety instructor at least twice annually.
• Collaborate with clinical and medical leaders to establish unit goals, monitor clinical quality and satisfaction outcomes, and identify and correct safety issues.
• Collaborate with the Director on new processes or product lines and assess risks and educational needs associated with new or changed services.
• Manage the patient-care area’s budget, operational efficiency, productivity, staffing requirements, FTE and position control, vacancies, and supplemental staff utilization.
• Complete monthly budget variance reports and analyses, develop action plans, administer the Advocate Compensation Program, and document cost savings from management interventions.
• Oversee inventory and supply charging processes, capital equipment planning, and annual or change-related charge master updates.
• Assess patient-safety implications of new products and include the analysis in final recommendations.
• Complete at least one annual nursing-care change project with a cost-effectiveness analysis.
• Monitor length of stay and develop action plans with the Clinical Nurse Specialist and Medical Director to meet hospital and unit goals.
• Review unit processes and use monitoring or assessment tools to evaluate the financial effectiveness of process changes.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for applicable shifts or on-call work, incentive pay for select positions, and potential annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager