Clinical Operations Manager
About The Position
The Clinical Operations Manager is a hybrid role providing clinical and operational leadership for assigned programs and staff. The position oversees administrative, clinical, and service functions to support high-quality, compliant, and efficient service delivery, including documentation, workflows, staff productivity, and operational performance. The manager supervises and evaluates up to five clinical staff, supports Clinical Supervisors with staff administrative compliance, and collaborates with clinical leadership and quality improvement partners to address performance and quality concerns. The role also monitors clinical operations data, maintains policies and compliance documentation, responds to crisis requests, and upholds organizational values and standards.
Requirements
- Licensed for independent clinical practice in the State of Illinois in mental health or a related field.
- Demonstrated administrative, supervisory, and organizational skills.
- Experience leading staff, coordinating schedules, training employees, or overseeing daily workflows.
- Experience with EHR/EMR systems, Microsoft Office, scheduling tools, reporting dashboards, and basic data tracking.
- Advanced oral and written communication skills.
- Ability to think critically and analytically and to problem solve creatively.
Responsibilities
- Supervise and evaluate the performance of up to five clinical staff, ensuring compliance with productivity requirements, assessments, and documentation.
- Coach and support clinical staff on administrative and operational responsibilities and organizational procedures.
- Partner with Clinical Supervisors to support staff compliance with productivity standards, documentation timeliness, caseload management, scheduling, and other administrative requirements.
- Review and audit documentation, caseloads, calendars, and related operational activities.
- Collaborate with the Director of Clinical Quality Improvement to address quality concerns and create and implement corrective action plans and performance improvement strategies.
- Partner with Clinical Supervisors to complete annual performance evaluations for clinical staff.
- Collaborate with the Clinical Leadership team, including the Site Director and Clinical Directors, to address performance issues.
- Be available to handle crisis requests for clinical and front desk staff.
- Analyze, monitor, and oversee clinical operations data and reports generated by the Data Analyst.
- Develop, maintain, and update organizational policies, procedures, and compliance-related documentation to align with regulatory requirements and best practices.
- Model and uphold Josselyn’s values, ethical standards, and policies, including confidentiality, client rights, safety, incident reporting, and other organizational responsibilities.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
