Clinical Operations Manager

Newport Healthcare • Port Townsend, WA

2d

About The Position

The Clinical Operations Manager collaborates with the Operations Manager and other team members to oversee treatment services for an assigned program and ensure delivery of high-quality patient care. This role partners with clinical and operations teams to help create a safe, responsive, and healing environment for staff and patients. The manager supports the client and family experience and patient outcomes through consistent communication and attention to family needs, while fostering accountability and excellence through compliance with regulatory, licensing, and safety requirements. The position also leads staff and treatment-related meetings and becomes a certified CPI (Crisis Prevention Institute) Trainer within the first 30 days.

Requirements

• Master’s degree in counseling, psychology, social work, or a related field, or enrollment in a doctorate program at an accredited or state-approved graduate school.
• Board registration (APCC, LAPC, ASW, AMFT, MHCA) or Psychologic Associate status in the state where services are provided.
• Compassionate and clear leadership style, with the ability to support staff development and address problems quickly and effectively.
• Clinical style aligned with Newport Healthcare’s multidisciplinary, whole-person approach, prioritizing cultural sensitivity and a patient-first mindset.

Nice To Haves

• Licensed, or able to transfer a license, in Marriage Family Therapy, Counseling, Social Work, or as a Clinical Psychologist in the state where services are provided.
• At least two years of relevant clinical experience with adolescents, young adults, and families with mental health, substance use, or co-occurring diagnoses, including one year in a residential treatment setting.
• At least two years of experience in a supervisory or management role.

Responsibilities

• Hire, train, and schedule clinical and direct care staff.
• Develop and implement a clinical program schedule that provides patients with a structured therapeutic experience.
• Support the client and family experience and successful patient outcomes through consistent communication and attention to family needs.
• Ensure compliance with regulatory, licensing, and safety requirements.
• Lead monthly all-staff meetings and facilitate treatment team and clinical supervision meetings.
• Become certified as a CPI Trainer within the first 30 days and lead and reinforce CPI and deescalation training across assigned teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager