Clinical Operations Manager

FORTE' SPORTS MEDICINE & ORTHOPEDICS•Carmel, IN

1d•Onsite

About The Position

Forté Sports Medicine and Orthopedics is seeking a hands-on Clinical Operations Manager to oversee daily operations and performance of clinical support teams in a specialty medical practice. The role focuses on staff leadership, workforce coordination, operational efficiency, and ensuring clinical support teams meet the needs of providers and patients. A clinical license is not required when the candidate has appropriate healthcare management experience and responsibilities remain within applicable scope-of-practice and regulatory requirements. The manager supervises designated clinical support personnel, including medical assistants, athletic trainers, and PA/NP staff; coordinates staffing and workflows; supports staff development and accountability; monitors operational performance; and works with providers and administrative and clinical leadership to address operational challenges. Clinical quality, protocols, and decisions requiring professional licensure remain under qualified clinical or medical leadership. The position is full-time and onsite, with a primary office assignment in Carmel, Indiana, and scheduled occasional cross-coverage in Greenwood. Managers may work together at the other location one day per week or in periodic blocks, with cross-coverage also used for PTO, staffing shortages, major projects, and operational reviews.

Requirements

Bachelor’s degree in healthcare administration, business administration, management, or a related field, or equivalent relevant education and experience.
At least 3 years of experience in healthcare operations, clinical support supervision, medical practice management, or a comparable leadership role.
Demonstrated experience supervising employees, managing performance, and coordinating staffing.
Strong organizational, communication, problem-solving, and conflict-resolution skills.
Ability to manage competing priorities in a fast-paced clinical environment.
Proficiency with electronic health records, scheduling systems, and standard office productivity tools.
Ability to work onsite full-time at the assigned office.

Nice To Haves

Experience in a specialty medical practice or multi-provider clinic.
Experience managing medical assistants, athletic trainers, or other clinical support personnel.
Experience overseeing clinical support operations in a multi-location organization.
Master’s degree in healthcare administration, business administration, management, or a related field.
Experience with operational KPIs, process improvement, budgeting, or workforce planning.

Responsibilities

Supervise and support medical assistants, athletic trainers (ATCs), PA/NP staff, and other designated clinical support personnel.
Manage staff scheduling, attendance, coverage, onboarding, performance evaluations, and employee development.
Set clear expectations, hold team members accountable for performance and professionalism, address employee concerns, and resolve day-to-day personnel issues.
Ensure appropriate staffing and efficient workflows to support providers and patient care.
Monitor patient flow and clinical support efficiency; identify operational challenges and implement practical solutions.
Coordinate with providers and other leaders on staffing, workflow, and service concerns.
Ensure staff follow established clinical protocols, policies, documentation requirements, and safety procedures.
Monitor operational metrics, staffing utilization, productivity, and workflow efficiency.
Identify opportunities to improve processes, reduce inefficiencies, and enhance the patient and provider experience.
Implement organizational policies and operational standards consistently.
Collaborate with administrative leadership to coordinate front-office and clinical workflows.
Communicate staffing needs, performance concerns, and operational barriers to leadership.
Partner with medical and clinical leadership on staff training, competency, quality, and patient safety.
Support compliance with applicable healthcare regulations, organizational policies, and documentation standards.
Escalate clinical decisions and matters requiring licensed professional judgment to the appropriate leader.
Establish working relationships with providers and clinical support staff, assess staffing and workflows, set staff expectations, and begin improving efficiency and patient flow during the first 90 days.
Provide reliable onsite leadership at the primary Carmel office and scheduled cross-coverage in Greenwood.