Clinical Operations Manager

Rogers Memorial Hospital•Iowa City, IA

About The Position

The Clinical Operations Manager (COM) leads and is accountable for clinical service-delivery operations for a new PHP/IOP outpatient clinic slated to open in Fall 2026. The role coordinates with clinical care teams and administrative functions to monitor key performance indicators, ensure timely access to care, maintain quality clinical delivery, and promote continuity of care. The COM plans, deploys, assesses, and problem-solves activities in support of employees, patients, and families, while fostering community relationships and protecting the organization’s reputation for excellence. The position builds productive relationships with internal and external stakeholders and coordinates communication and collaboration across teams to optimize program outcomes and staff performance in alignment with organizational goals, priorities, and metrics. The COM leads day-to-day program execution, workforce management, quality and safety practices, operational performance, and stakeholder engagement. The role may include direct patient care and, as required by the program or level of care, participation in a rotating on-call schedule, including responding onsite to urgent issues, emergencies, or critical staffing gaps outside regular working hours. The role requires a master’s degree in social services or a related field and an active clinical license issued by the appropriate state licensing board. In MHAR programs, a separate substance use clinical supervisor license and/or demonstrated knowledge of addiction treatment through education or experience is required. Candidates must have at least four years of direct-care clinical experience using evidence-based treatment approaches. AHA CPR certification is required within 30 days of hire, and Nonviolent Crisis Intervention (NCI) training is required within 60 days of hire or transfer, with the stated recertification schedules.

Requirements

Master’s degree in social services or a related field.
Active clinical license issued by the appropriate state licensing board.
In MHAR programs, a separate substance use clinical supervisor license and/or proof of knowledge in addiction treatment through education and/or experience is required.
At least four years of clinical experience providing direct care using evidence-based treatment approaches.
Thorough knowledge of social service administration, supervision, consultation, community resources, human growth and behavior, and therapy skills and techniques for all age groups.
AHA CPR certification obtained within 30 days of hire, with recertification every two years.
Nonviolent Crisis Intervention (NCI) training completed within 60 days of hire or transfer, with annual recertification.

Nice To Haves

Ability to supervise direct-care staff toward licensure.
For the IP level of care, LCSW licensure is preferred.
At least two years of experience in a psychiatric facility.
At least two years of supervisory experience.
Additional experience in substance use disorder treatment services.
In MHAR programs, relevant substance use clinical supervisor licensure and/or addiction-treatment knowledge, as applicable.

Responsibilities

Lead day-to-day program execution to ensure safe, efficient, high-quality service delivery.
Oversee staffing, scheduling, and resource allocation; maintain accountability for team performance, productivity, and adherence to organizational standards and KPIs.
Help maintain a safe, functional, compliant, and survey-ready environment of care with internal support teams.
Round regularly with staff and patients to support engagement, quality, and real-time problem-solving.
Participate in a rotating on-call schedule as required and respond onsite to urgent issues, emergencies, or critical staffing gaps outside regular working hours, including nights, weekends, and holidays.
Lead workforce management, including hiring, onboarding, training, performance management, and staff development.
Provide clinical and/or operational supervision as appropriate and consistent with regulatory and licensure requirements; observe staff performance and document supervision in a timely, accurate manner.
Coach and support staff development, competence, and increasing independence, and foster a collaborative, accountable, high-performing team culture.
Support training and professional development initiatives and coordinate with support departments on recruitment, placement, and training of students and trainees.
Hold monthly team and/or department meetings to share system changes and metrics and gather feedback on process changes.
Ensure high-quality, evidence-based care that meets organizational standards and supports positive patient outcomes.
Oversee patient safety practices, risk assessment, supervision standards, and safety protocols; review and respond to incidents and drive continuous improvement and risk reduction.
Investigate incidents, complaints, and grievances; implement corrective actions, plans of correction, and service recovery as appropriate.
Support care coordination, discharge planning, and continuity of care; ensure effective multidisciplinary treatment-team and case-management meetings.
Review and audit electronic health records for timely, accurate, compliant documentation.
Provide direct patient care as needed, including completion of ASAM dimensional assessments.
Manage departmental budgets, staffing models, and resources in alignment with patient demand, regulatory requirements, labor utilization, and financial goals.
Participate in annual budgeting, monitor financial performance through operating reports, and implement efficiency improvements while maintaining quality and service standards.
Build and maintain relationships with internal teams, external partners, and community stakeholders; collaborate with providers and multidisciplinary teams to support integrated patient care.
Partner with vendors and service providers to support program operations and facility needs.
Facilitate clear, consistent communication across teams and departments and represent the program and organization professionally at outreach events.
Monitor patient census, referral trends, and local market demand to adjust capacity and access to care.