Manager - Clinical Operations

UC Health•United States,

1d•Onsite

About The Position

The Manager of Clinical Operations provides day-to-day leadership for assigned ambulatory practice locations and is accountable for safe, efficient, patient-centered operations. The manager partners closely with physicians and interdisciplinary teams to improve access, workflow, quality, patient experience, financial performance, and team engagement. The role oversees clinical and clerical support staff and ensures consistent application of UC Health and UC Physicians policies, procedures, and regulatory requirements. The position supports UC Health's PRIIDE values by putting patients and families first, showing respect, acting with integrity, embracing inclusion, seeking discovery, and offering empathy in interactions with patients, families, employees, physicians, and community partners. It works primarily in an ambulatory clinical and office environment, requires regular on-site presence, and may involve travel among UC Health hospitals, practices, and other work locations. Work hours may vary based on patient care and business needs.

Requirements

Bachelor's degree in a healthcare-related field, business, management, or a related discipline.
Three to five years of relevant experience in ambulatory practice operations, healthcare administration, clinical operations, or a comparable setting.
Demonstrated experience leading teams and managing day-to-day operations in a complex, service-focused environment.
Working knowledge of ambulatory workflows, patient access, quality improvement, revenue-cycle processes, staffing, and regulatory compliance.
Proficiency with electronic health records and automated billing, scheduling, and registration systems.
Strong communication, problem-solving, organizational, and relationship-management skills.

Nice To Haves

Six to ten years of relevant healthcare operations experience.
Previous leadership experience in a multispecialty or academic ambulatory practice.
Experience with Epic or a comparable electronic health record platform.
Experience using operational and clinical performance data to improve access, quality, productivity, and patient experience.

Responsibilities

Oversee daily practice activities to support patient safety, efficient patient flow, and cost-effective care delivery.
Partner with physicians and practice leaders to understand operational needs, remove barriers, and improve provider and staff efficiency.
Implement and monitor workflows that advance ambulatory benchmarks for quality, access, productivity, and patient experience.
Coordinate activities across assigned practices and collaborate with UC Health leaders to promote consistent care delivery.
Enforce applicable departmental, UC Physicians, and UC Health policies and procedures.
Provide leadership, coaching, clinical guidance, and support to clinical and clerical team members.
Participate in recruitment, selection, onboarding, scheduling, retention, performance management, and corrective action in partnership with Human Resources.
Ensure new team members complete departmental orientation and required competencies within established timeframes.
Promote professional growth through ongoing education, mentoring, competency review, and regular staff communication.
Facilitate team meetings and foster an inclusive, accountable, and collaborative work environment.
Develop and lead quality-improvement initiatives related to clinical practice, productivity, patient access, infection prevention, equipment, policies, and multidisciplinary standards.
Collect and analyze operational and clinical data to evaluate results, identify improvement opportunities, and sustain effective solutions.
Review performance measures and develop action plans to improve access, internal quality, clinical outcomes, and patient experience.
Work with physicians and staff to maintain compliance with applicable requirements, including Joint Commission, OSHA, Ohio Department of Health, and billing standards.
Support budget preparation and manage assigned areas within approved expense and staffing targets.
Monitor revenue-cycle opportunities, including charge capture, billing, pre-certification, registration accuracy, and open or pending encounters.
Develop productivity standards and staffing plans that align resources with practice needs.
Manage supplies, inventory, capital equipment, repairs, and rental equipment while evaluating quality, safety, and cost-effectiveness.
Serve as a liaison to internal and external partners to support coordinated, patient-centered service delivery.
Collaborate with Marketing and other support departments on practice signage, standardized materials, and website updates as needed.
Participate in assigned UC Physicians and UC Health committees, leadership meetings, and clinical initiatives.
Perform other duties and projects as assigned.