Clinical Operations Manager

CHRIS 180•Atlanta, GA

5d•$63,000 - $68,000•Hybrid

About The Position

The Clinical Operations Manager supports the effectiveness, quality, and compliance of clinical service operations across the agency. The role provides oversight and guidance to licensed and unlicensed clinicians on clinical needs and workflows in the agency’s electronic health record system, and oversees operational activities related to clinical service delivery, including onboarding, on-the-job training, productivity, compliance, and interdepartmental collaboration. Acting as a liaison between clinical staff and leadership, the manager supports adherence to organizational, state, and payor regulations and continuous improvement through data monitoring, process development, and staff support. The position works with admissions, compliance, training, billing, utilization management, and other program and administrative teams to promote operational efficiency and program effectiveness. It also provides weekly clinical supervision to CBMH or other CHRIS 180 staff in accordance with Georgia Composite Board rules and regulations. This is a full-time hybrid position, typically scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility required to provide resources and assistance to individuals receiving services.

Requirements

Master’s degree in social service, psychology, social work, or counseling.
At least two years of professional experience in a behavioral health, mental health, counseling, or therapeutic services setting.
Understanding of trauma concepts and social determinants of health.
Knowledge of Medicaid and commercial insurance regulations and requirements.
Ability to assist and interact with consumers in their family homes and/or community.
Ability to relate effectively and fairly to consumers and parents or custodians from diverse social, economic, ethnic, and educational backgrounds.
Sound decision-making related to the safety and well-being of consumers, families, the community, and staff.
Ability to follow precedent and established policies and procedures, and to analyze and respond to difficult situations under stress and pressure.
Dependability, emotional stability, and physical capability to perform the job’s essential functions.
Ability to recognize when assistance or consultation is needed.
Technical expertise to make informed decisions and use available tools, resources, and training to perform job responsibilities.
Accountability for accurate and timely work and appropriate follow-up.
Expertise in project management.
Ability to collaborate with staff to support best practices and sound decisions.
Ability to communicate appropriately in verbal and written correspondence, including proper grammar and spelling.
Ability to adapt, adjust courses of action, and remain open to new ideas.
Ability to manage workload by understanding tasks and projects and setting realistic timelines and goals.
Commitment to the organization’s vision and mission.

Nice To Haves

Fully licensed to provide clinical supervision.
Community-based behavioral health experience.
Experience in clinical operations management.

Responsibilities

Provide on-the-job training for new clinical staff during their first 90 days, including instruction on policies and procedures.
Coordinate onboarding tasks such as system access, NPI setup, CAQH profile creation, and insurance credentialing with HR, Training, and Billing.
Monitor completion of required training in DBHDD Relias, CHRIS180 Relias, and Docebo, and provide ongoing training and professional development.
Maintain systems for tracking staff performance and feedback, and collaborate with Clinical Program Managers, Directors, and the VP of CBMH regarding performance concerns, role fit, or termination decisions.
Monitor staff documentation practices and compliance with timelines, including 72 hours for assessments and 48 hours for notes.
Conduct peer chart audits, guide staff on the Caseload Compliance Tracker, and train staff on compliance procedures in coordination with the compliance department.
Run and analyze operational reports covering billing issues, failed events and activities, cancellations, clients not seen in 30 days, unsigned treatment plans, and discharged clients; coordinate follow-up to address identified issues.
Ensure clinical staff profiles are configured correctly in myEvolv, including credentials, facilities, and telehealth access.
Train staff to use and navigate myEvolv, myHP, myTelehealth, and other key systems.
Formalize and update internal clinical processes, including client transfers, diagnosis updates, and discharges.
Coordinate with Admissions, Billing, Utilization Management, Compliance, and Training to resolve issues and align interdepartmental processes.
Improve and automate client-facing protocols, such as online tools and referral forms, to reduce barriers to service.
Support directors and managers with system processes and updates, and communicate clinical-related needs and workflows to the System Administrator and EHR Manager.
Participate in recurring organizational meetings, including EHR, Behavioral Health Team, and all-staff meetings.
Serve as the clinical point of contact for policy updates, compliance alerts, and operational changes.
Develop and implement operational improvements and support staff through change management processes.
Facilitate and co-conduct 90-day evaluations in partnership with Clinical Directors.
Provide weekly clinical supervision to CBMH or other CHRIS 180 staff in accordance with Georgia Composite Board rules and regulations.
Assist with payor and accreditation audit preparation by coordinating client and staff charts and ensuring documentation is audit ready.
Track staff training certifications and supervision logs, and coordinate uploading required documentation to Relias with the Training Department and Clinical Directors.
Perform additional duties as needed to support departmental operations.