Manager, Project Management Operations (PMO)
About The Position
The Manager, Project Management Operations leads a team of 5–10 project management professionals responsible for delivering complex, multidisciplinary client IT engagements. The role oversees project portfolio governance and ensures projects follow approved Statements of Work (SOWs) and the PMO project delivery methodology to achieve predictable outcomes. It also supports Sales and Professional Services with scoping, planning, stakeholder communications, project management, and delivery of technology solutions on time, within budget, and to customer specifications. The manager also serves as an individual-contributor Project Manager for selected projects and provides backup coverage for team members who are out of office. This office-based position is located in Tempe, Arizona, and works Monday through Friday, 8:00 a.m. to 5:00 p.m. The manager provides leadership, coordination, mentoring, and coaching to Project Managers, Associate Project Managers, and Project Coordinators, and works to improve team members’ project-management skills, tools, and techniques. The role is accountable to the Director of Project Management and works with the Director of PMO and peer teams to improve project management processes and provide strategic and tactical guidance on project and program planning and execution. It oversees operations, scope, finances, schedules, risks and issues, communications, quality, customer relationships, and vendor performance across the team’s portfolio. The role also promotes Logicalis’s mission and values, follows applicable laws and company policies, and supports customer-service expectations.
Requirements
- Bachelor’s degree in Information Technologies, Business/Project Management, or a related field; an equivalent combination is accepted.
- Ten or more years of enterprise-level IT infrastructure project/program management experience, including concurrent management of multiple IT projects for multiple external customers and teams of 1–10 resources in a Professional Services environment.
- IT infrastructure project-management experience in a Professional Services or consulting enterprise delivering technologies, preferably in this order: low-voltage cabling/AV/security deployments, wireless, network, unified communications, and/or data center.
- Proficiency with Microsoft Office applications, including Microsoft Project, and experience using project, project portfolio, or workforce management systems.
- Ability to manage ambiguous situations and competing requests from multiple sources while remaining poised, tactful, and confident.
- Strong technical and business communication skills, including the ability to communicate effectively with front-line workers and C-level project sponsors.
- Accountability, diligence, trustworthiness, reliability, ethical conduct, innovation, and collaboration.
- Ability to meet the described physical demands, with reasonable accommodation where applicable.
Nice To Haves
- Project Management Professional (PMP) certification is strongly preferred.
- Knowledge of the construction industry and experience coordinating Logicalis-delivered services with General Contractors and other trades.
- Working knowledge of construction drawings for new builds and tenant improvements.
Responsibilities
- Develop tactical plans and strategic activities with the PMO team for assigned engagements, and provide project-management expertise, leadership, and oversight for delivery against SOWs.
- Promote collaborative leadership and effective service delivery among Logicalis, customers, and third-party teams.
- Conduct or oversee project planning, execution, control, and closeout in accordance with the Logicalis Project Management Methodology.
- Oversee third-party vendor performance and hold vendors accountable to Logicalis standards and support-agreement deliverables.
- Execute established policies and procedures; maintain customer-satisfaction standards; support PM resource-demand and capacity planning and project inventory management.
- Ensure project tasks, activities, and deliverables adhere to SOWs and contractual terms, and manage changes when customers request scope modifications.
- Monitor portfolio budgets and project financial variances, and work to meet or exceed profitability targets.
- Ensure team members maintain master project plans and schedules; compare actual and planned performance, analyze variances, and take corrective action to maintain schedules.
- Establish a continuous risk-management approach across the team portfolio, document known risks, and promote visible, measurable, repeatable risk-management and mitigation processes.
- Communicate project health, progress, issues, risks, and financials to stakeholders, the PMO Director, and customers; manage client relationships and expectations across the portfolio.
- Verify that deliverables are validated and provided to customers according to SOW terms, and oversee the quality of PMO services and the team’s work.
- Provide project-management expertise and mentor and coach team members; help assess their training needs and training tools.
- Work with the Director of PMO and peer teams to improve project-management processes and procedures and provide strategic and tactical advice on project and program planning and execution.
- Perform project-manager duties for selected projects and provide backup for team members who are out of office.
- Demonstrate conduct consistent with Logicalis’s mission and values, applicable laws and company policies, and customer-service expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
