Project Management Office (PMO) Manager

Management & Training Corporation • San Francisco, CA

23h • Hybrid

About The Position

The Project Management Office (PMO) Manager is a senior program leader responsible for portfolio planning, program governance, project delivery, business process improvement, stakeholder coordination, organizational readiness, and continuous improvement across the FasTrak program. Under the general direction of the Assistant Director, the position leads the evaluation, prioritization, planning, and implementation of complex business and technology initiatives supporting BATA’s customer service, operational, revenue collection, and policy objectives.

Working with business, operations, and technology stakeholders, the PMO Manager translates business priorities, operational improvements, technology investments, regulatory requirements, and partner agency initiatives into a coordinated portfolio of projects. The role ensures initiatives are appropriately prioritized, funded, governed, and delivered, and integrates product strategy, operations priorities, technology investments, project delivery, and business priorities. The position leads a small team of staff, consultants, and contractors and represents BATA in coordination with regional toll operators, partner agencies, and industry organizations.

The role provides strategic portfolio oversight and leads major business and technology initiatives from discovery through implementation, deployment, and post-implementation evaluation. It also oversees governance, executive decision support, procurement and contract administration, budgets and funding arrangements, stakeholder coordination, organizational readiness, and continuous improvement across FasTrak programs and services.

Requirements

• Equivalent to a bachelor’s degree from an accredited college or university, with major coursework in planning, civil engineering, environmental science, business or public administration, or a related field.
• Seven years of increasingly responsible professional experience administering programs in a field related to the assignment area.
• Knowledge of program, portfolio, and project management principles and practices in complex operational, business, and technology environments.
• Knowledge of business process analysis, requirements development, operational workflow design, and organizational change management.
• Knowledge of strategic planning, governance, performance management, and continuous improvement methodologies.
• Knowledge of contract administration, procurement, negotiation, and dispute resolution.
• Knowledge of budget development, financial analysis, cost-benefit evaluation, and resource planning.
• Knowledge of risk management methodologies and techniques for evaluating operational, organizational, and programmatic impacts.
• Ability to analyze complex operational, policy, financial, customer service, contractual, and programmatic issues, evaluate alternatives, and develop practical recommendations.
• Ability to independently perform complex analyses and review detailed project, operational, contractual, business, and technical documentation.
• Ability to critically evaluate contractor deliverables, requirements documents, implementation plans, schedules, budgets, testing results, business cases, and operational impacts and provide constructive recommendations.
• Ability to lead high-profile initiatives involving multiple stakeholders, competing priorities, operational constraints, and significant organizational impacts.
• Ability to influence decisions and build consensus among executives, partner agencies, contractors, consultants, technical teams, and operational stakeholders without direct authority.
• Ability to clearly communicate complex program, operational, financial, and policy information through reports, presentations, recommendations, and executive briefings.
• Ability to function as both a strategic leader and hands-on contributor while managing a small team and coordinating cross-functional resources.
• Ability to establish governance frameworks, prioritize competing initiatives, allocate limited resources, and balance organizational, operational, financial, and stakeholder considerations across a complex portfolio.
• Applicants using a degree issued by an institution outside the United States to meet minimum qualifications must submit an academic credential evaluation and proof of equivalency with their application, unless one of the stated exceptions applies.
• Any required academic evaluation must be submitted at the time of application so qualifications can be verified before candidates advance in the recruitment process.

Nice To Haves

• Experience with tolling operations, customer service center operations, payment processing systems, transportation programs, or comparable transaction-based business environments is preferred but not required.

Responsibilities

• Provide strategic leadership for portfolio governance, program planning, investment prioritization, and delivery oversight across the FasTrak program.
• Establish and manage project intake, evaluation, prioritization, funding approval, portfolio oversight, and executive decision-making processes.
• Maintain the FasTrak project portfolio, including active projects, future initiatives, regulatory requirements, partner agency requests, and change requests.
• Evaluate proposed projects, policy initiatives, operational improvements, and partner agency requests for business value, cost, risk, resources, and implementation impact.
• Develop portfolio-level resource plans, delivery forecasts, and funding strategies.
• Develop business cases, funding recommendations, governance materials, and decision analyses for executive leadership and Board consideration.
• Facilitate cross-functional decision-making and manage dependencies among product, operations, technology, finance, vendors, and partner agencies.
• Oversee project delivery across the FasTrak portfolio and ensure initiatives remain aligned with priorities, funding, resources, governance, and implementation commitments.
• Lead major business and technology initiatives through discovery, planning, implementation, deployment, and post-implementation evaluation.
• Oversee requirements development, business analysis, business process documentation, and operational impact assessments.
• Facilitate stakeholder workshops, requirements sessions, business process reviews, organizational readiness activities, and cross-functional planning discussions.
• Review project plans, contractor deliverables, design documentation, implementation approaches, cost estimates, schedules, testing results, operational readiness assessments, and other project documentation; provide recommendations and approval guidance.
• Collaborate with the Product Owner, Systems and Technology Manager, and CSC Operations Manager to evaluate needs, define implementation strategies, resolve cross-functional issues, and deliver initiatives affecting customers, operations, and technology platforms.
• Evaluate alternative business, operational, and contractual approaches and recommend practical options that balance customer experience, operational performance, cost, risk, and stakeholder objectives.
• Coordinate implementation of toll policy changes, business rule modifications, operational enhancements, customer service improvements, and partner agency initiatives.
• Develop executive briefings, Board memoranda, presentations, recommendations, status reports, and decision-support materials.
• Advise executive leadership on project priorities, funding strategies, implementation approaches, operational and customer impacts, and risk mitigation.
• Serve as an escalation point for complex project, stakeholder, business process, contractual, policy, and operational issues requiring independent judgment and resolution.
• Lead organizational readiness, communications planning, stakeholder engagement, and change management for major initiatives and system transitions.
• Lead procurement planning, consultant selections, scope development, contract negotiations, contract administration, change order development, and dispute resolution.
• Review contractor proposals, statements of work, staffing plans, schedules, budgets, and deliverables for alignment with business objectives and contractual requirements.
• Oversee program budgets, forecasts, funding plans, expenditure tracking, and financial reporting.
• Administer cooperative agreements and funding arrangements with partner agencies and service providers.
• Monitor contractor performance and recommend corrective actions for schedule, budget, scope, quality, or performance concerns.
• Lead cross-functional coordination among product, operations, technology, finance, communications, consultants, vendors, and partner agencies.
• Build and maintain working relationships with regional toll operators, partner agencies, vendors, contractors, consultants, and industry organizations.
• Represent BATA in regional, state, and national committees, working groups, and industry forums.
• Lead and mentor assigned staff while contributing directly to strategic analyses, project delivery, and operational initiatives.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior