National Manager of Project Management Office (PMO)
About The Position
The National Manager of Project Management Office (PMO) manages and improves project management activities related to delivering customer projects. The role builds collaborative relationships with other department managers to support a strong customer experience and operational excellence, including effective day-to-day operations and maintaining project margins after sale. The manager develops plans and processes that support an optimal internal and external customer experience, promotes the customer-first value, and implements best practices and support processes. The position oversees Project Management department managers and associates, including interviewing, hiring, training, motivating, and disciplining team members. It also involves coaching and mentoring employees across the organization, maintaining staffing levels for customer delivery, and leading a large team of Project Managers across multiple locations and complex projects. Occasional travel of 25–30% is required depending on business needs.
Requirements
- High school education or equivalent.
- Five years of experience in engineering and installation of electronic security systems or a related field.
- Strong knowledge of engineering fundamentals, relay logic, PLCs, and operations.
- Strong subcontracting skills.
- Understanding of job financial reports and ability to control costs on large projects.
- At least five years of project management experience.
- Strong leadership and team development skills across multiple locations.
- Proven ability to manage project budgets, margins, and profitability.
- Excellent communication, collaboration, and problem-solving skills.
- Strong organizational, planning, and resource management abilities.
- Occasional travel of 25–30%, depending on business needs.
Nice To Haves
- Associate or bachelor's degree in a technical field.
- AVIXA CTS certification.
- PMI PMP certification.
- Experience with Q360.
Responsibilities
- Ensure all projects over $5,000 have project plans.
- Ensure project plans are initiated within four days of receiving a purchase order.
- Ensure kickoff meetings are scheduled within four days of receiving a purchase order.
- Ensure project managers send kickoff emails to customers within 48 hours of receiving a purchase order.
- Manage quote expectations and ensure booked margins are enforced.
- Ensure weekly status reports are issued for all jobs over $5,000.
- Ensure proper utilization of Q360 and become an expert in the system.
- Maintain appropriate staffing levels to support customer delivery.
- Provide leadership and guidance for operational initiatives.
- Collaborate with executive management to define policies and implement procedures, performance standards, and best practices.
- Evaluate employee performance and provide coaching and support as needed.
- Work with Finance to manage and maintain project profitability.
- Lead, motivate, and support a large team of Project Managers in a time-sensitive environment, including large-scale client projects; establish career development plans for direct reports and resolve problems.
- Resolve operational issues and project resource needs; identify process improvements, efficiencies, and ways to improve financial performance.
- Prioritize issues and resolve problems according to business impact.
- Forecast AVDG revenue based on existing projects.
- Communicate effectively throughout the organization.
- Interview, hire, train, motivate, and discipline Project Management department managers and associates.
- Coach and mentor others within the organization.
- Perform additional duties and projects as assigned.
Benefits
- Gig leave for employee musicians to take time off to tour and return to work afterward.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with company match.
- Mental health support.
- Paid sick time.
- Paid holiday time.
- Paid vacation time.
- Employee discount program.
- Tuition reimbursement options.
- Access to AVDG University and learning opportunities.
- Career growth and opportunities to collaborate across Guitar Center divisions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
