National Manager of Project Management Office (PMO)

Guitar Center•Nashville, TN

7h•Onsite

About The Position

The National Manager of Project Management Office (PMO) manages and improves project management activities related to delivering customer projects. The role builds collaborative relationships with department managers to support an excellent customer experience, operational excellence, efficient day-to-day operations, and company profitability by maintaining booked margins after sale. The manager develops plans and processes to optimize internal and external customer experiences, prioritizes the customer-first core value, and drives implementation of best practices and support processes. This position leads the Project Management department, including interviewing, hiring, training, motivating, and disciplining managers and associates. It also provides coaching and mentoring across the organization, develops career plans for direct reports, supports project teams, and collaborates with executive management and Finance. Occasional travel is required based on business needs, estimated at 25–30%.

Requirements

High school education or equivalent.
Five years of experience in engineering and installation of electronic security systems or a related field.
Strong knowledge of engineering fundamentals, relay logic, PLCs, and operations.
Strong subcontracting skills.
Understanding of job financial reports and ability to control costs while handling large projects.
At least five years of project management experience.
Strong leadership and team-development skills across multiple locations.
Demonstrated ability to manage project budgets, margins, and profitability.
Excellent communication, collaboration, and problem-solving skills.
Strong organizational, planning, and resource-management abilities.
Occasional travel based on business needs, estimated at 25–30%.

Nice To Haves

Associate degree or bachelor's degree in a technical capacity.
AVIXA CTS certification.
PMI PMP certification.
Experience with Q360.

Responsibilities

Ensure projects over $5,000 have project plans.
Ensure project plans are initiated within four days of receiving a purchase order.
Ensure kickoff meetings are scheduled within four days of receiving a purchase order.
Ensure project managers send kickoff emails to customers within 48 hours of receiving a purchase order.
Manage quote expectations and ensure booked margins are maintained.
Ensure weekly status reports are issued for jobs over $5,000.
Ensure proper utilization of Q360 and become an expert in the system.
Maintain appropriate staffing levels to support customer delivery.
Provide leadership and guidance for operational initiatives.
Collaborate with executive management to define policies and implement procedures, performance standards, and best practices.
Evaluate employee performance and provide coaching and support.
Work with Finance to manage and maintain project profitability.
Lead, motivate, and support a large team of Project Managers working in a time-sensitive environment with large-scale client projects.
Set up and implement career development plans for direct reports and resolve problems.
Resolve operational issues and project resource needs; identify opportunities to improve processes, efficiency, and financial performance.
Prioritize issues and resolve problems based on business impact.
Forecast AVDG revenue based on existing projects.
Communicate effectively throughout the organization.
Complete additional duties and projects as assigned.

Benefits

Gig leave for musician employees to take time off to perform and return to their jobs after touring.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) with company match.
Mental health support.
Paid sick time.
Paid holidays.
Paid vacation time.
Employee discount program.
Tuition reimbursement options.
Access to AVDG University and learning opportunities.