PRADA Operations Manager Houston

Prada Group•Houston, TX

About The Position

The Operations Manager plans, directs, and coordinates daily store operations, aligning business priorities with the General Manager/Store Director. The role oversees merchandise movement, shipments, expenses and controllable costs, inventory processes, transaction and closing procedures, uniforms, support-staff scheduling and payroll, training, performance documentation, maintenance, and store organization. It serves as the main point of contact for the Store Operations function and facilitates the implementation of initiatives and support-related requests from corporate partners. The Operations Manager also supports the store’s sales targets and budget by aligning operational priorities with the General Manager/Store Director. The position works with store leadership, corporate office teams, local store operations, loss prevention, and technical/facilities partners. It requires flexible scheduling to meet business needs and includes physical support for back-of-house functions, such as moving and handling stock.

Requirements

Professional communication skills.
Digital and computer literacy.
Proficiency with Microsoft 365.
Project management skills.
Data analytics skills.
Leadership skills.
Problem-solving skills.
Flexible scheduling to meet the needs of the business.
Ability to lift, push, and pull boxes without assistance.
Ability to pack, unpack, and move stock while supporting back-of-house functions.
Ability to work shifts while standing or walking.

Responsibilities

Monitor incoming and outgoing merchandise, including product, packaging, and props in transit or being transferred; oversee messenger, UPS, and MALCA shipments and transfers.
Review expense reports and monitor the store’s profit and loss statements for controllable costs.
Work with store leadership on new-hire training.
Monitor weekly inventory-related KPIs and reports, including cycle counts, system downloads, in-transit merchandise, special stock, and negative inventory.
Coordinate with the Corporate office to ensure new hires receive uniforms, new-season uniforms arrive on time and are allocated according to guidelines, departing employees return uniforms, and old uniforms are destroyed at season end.
Ensure in-store transactions comply with Corporate procedures and that daily closing procedures are followed.
Support the tailor shop with supply orders, equipment issues, and maintenance in accordance with Corporate standards.
Monitor sensor application and procedures for display products.
Ensure proper floor presence and awareness, and align support staff and management on business priorities.
Authorize schedules for support staff and create schedules for support management.
Process payroll for support staff, including authorization and allocation of overtime.
Prepare annual reviews and document disciplinary actions and performance progress for support staff and support management.
Prepare for inventory, work with Corporate partners including Store Operations Area Manager and Loss Prevention, lead the full inventory process, coordinate inventory schedules, reconcile results, and submit results to Corporate.
Liaise with local store operations and loss prevention regarding developments in stock losses.
Oversee and schedule weekly cycle counts, compile monthly results, and submit them to Corporate.
Ensure Incident Reports are completed and communicated to store management.
Manage maintenance, cleanliness, and organization of stockrooms, common areas, and the front of house according to company standards.
Communicate facilities and maintenance issues to the Technical/Facilities Department and report everyday store maintenance issues.
Execute support-related direction from Corporate partners and facilitate their requests.
Serve as the main point of contact for the Store Operations function and ensure in-store implementation of initiatives.
Support the store’s sales target and budget by aligning operational priorities with the General Manager/Store Director.