PRADA Client Advisor Scottsdale

Prada Group•Scottsdale, AZ

About The Position

The Client Advisor is a brand ambassador who contributes to the store’s sales performance and represents the brand image. This luxury-goods sales professional is expected to be an authority on company products, elevate the client experience, foster loyalty, and help achieve quantitative and qualitative objectives for the department and store. The role involves meeting sales expectations, maintaining up-to-date product knowledge, delivering sophisticated service, discovering client needs, and educating clients about the brand identity and Prada DNA. The Client Advisor uses company-provided digital resources and applications to collect client information, conduct outreach, schedule appointments, and support client loyalty. The position also includes post-sale service, participation in meetings and product presentations, inventory work, maintaining product displays, collaborating with colleagues and management, sharing relevant client information with management, and keeping current on fashion trends and competition. The company describes its environment as creative and international, with teams motivated by curiosity and a quest for excellence. It emphasizes professional growth, inclusion, equal opportunity, diversity, and a fair and respectful workplace.

Requirements

Strong organizational skills, multitasking, and prioritization capabilities.
Strong knowledge of the fashion industry and trends.
Flexibility in schedule and working hours.
Superior customer service skills.
Excellent communication and interpersonal skills.
Attention to detail.
Business awareness.
Relationship-building and teamwork skills.
Dependability.

Responsibilities

Meet or exceed monthly sales productivity expectations.
Maintain in-depth and current knowledge of products across all store categories.
Follow store policies, practices, and procedures, completing activities in a timely manner to protect the client experience.
Manage sales and provide sophisticated, superior service to foster client loyalty.
Identify client needs through verbal and nonverbal communication, recommend available products, and promote complete brand looks.
Promote and educate clients about the brand identity and Prada DNA.
Collect client information using company-provided digital resources and meet relevant metrics and KPIs.
Follow up with clients using company-provided applications to conduct quality outreach and interactions.
Use the C-Sphere application to support and schedule client appointments and drive client loyalty.
Provide post-sale service that maintains client satisfaction and aligns with company standards and brand image.
Participate in department and store meetings and product presentations across product categories.
Participate in inventory processes and ensure products are properly displayed and accounted for.
Collaborate professionally with colleagues and management to achieve business objectives.
Communicate pertinent client information to management.
Stay current on fashion trends and monitor competition.