PRADA Client Advisor South Coast Plaza

Prada Group•Costa Mesa, CA

About The Position

The Sales Associate serves as a brand ambassador and contributes to store sales performance. This luxury-goods sales professional promotes the brand image, demonstrates authority on company products, elevates the client experience, and builds client loyalty. The role also collaborates in achieving the quantitative and qualitative objectives of the department and store. The position includes meeting sales expectations, advising clients on products and complete looks, providing sophisticated service before and after a sale, and using company digital resources to maintain client relationships and support appointments. The Sales Associate also helps maintain product presentation and inventory accuracy, participates in meetings and product presentations, and works with colleagues and management to achieve business objectives.

Requirements

Strong organizational, multitasking, and prioritization skills.
Strong knowledge of the fashion industry and trends.
Flexibility in schedule and working hours.
Superior customer service skills.
Excellent communication and interpersonal skills.
Attention to detail.
Business awareness.
Relationship-building and teamwork skills.
Dependability.

Responsibilities

Meet or exceed monthly sales productivity expectations.
Maintain in-depth and current knowledge of all products and store product categories.
Follow store policies, practices, and procedures in a timely manner to protect the client experience.
Manage sales and provide clients with sophisticated, superior service to foster loyalty.
Discover client needs through verbal and nonverbal communication, recommend available products, and promote the full brand look.
Educate clients about the brand identity and Prada DNA.
Collect client information using company digital resources and meet relevant metrics and KPIs.
Follow up with clients using company-provided applications.
Use the C-Sphere application to support and schedule client appointments and encourage loyalty.
Provide post-sale service that maintains client satisfaction and aligns with company standards and brand image.
Participate in department and store meetings and product presentations across product categories.
Participate in inventory processes and ensure products are properly displayed and accounted for.
Collaborate professionally with colleagues and management to achieve business objectives.
Communicate pertinent client information to management.
Stay current on fashion trends and monitor competitors.