Client Advisor, Breitling Boutique - South Coast Plaza

Bucherer USA•Costa Mesa, CA

5d•$20 - $25•Onsite

About The Position

The Client Advisor provides an outstanding client experience and meets or exceeds sales objectives in the Breitling brand boutique at South Coast Plaza. The role involves creating an inviting, elevated environment; sharing knowledge of the brand’s heritage and products; identifying client needs; and building trusted, long-term client relationships through follow-up and use of the CRM system. The Client Advisor also supports sales processing, visual presentation, stock care, store security, and daily store operations while adhering to brand and company standards.

Requirements

Passion for building clientele and selling.
Exemplary integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished, professional appearance and positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.

Responsibilities

Create a positive, inviting, and elevated environment for clients.
Demonstrate enthusiasm and knowledge of the brand’s heritage, products, attributes, and availability.
Greet clients, listen to their needs, ask discovery questions, and provide relevant education and information.
Build trust and long-term client relationships, using the CRM system and tools to obtain and maintain client information and follow up as appropriate.
Implement brand strategies and guidelines and maintain watch displays consistent with the brand’s luxury image.
Process sales accurately and in accordance with policy, coordinating with the Operations Department as applicable.
Complete warranty information and ensure watches are sized, cleaned, and set; gift-wrap and prepare items for shipment when required.
Follow up with clients after purchases and handle client issues diplomatically.
Meet or exceed monthly, quarterly, and annual sales objectives, and understand how daily objectives relate to weekly and monthly targets.
Use clienteling practices such as sending birthday or holiday cards, sharing new merchandise information, and inviting clients to events or campaigns.
Accept and incorporate constructive managerial advice to improve sales performance.
Follow store security procedures and company dress code.
Set up cases and windows, ensure appropriate visual merchandising, and help keep the store clean and attractive.
Check stock daily and ensure watches are handled properly and stock quality is maintained.
Attend brand and Tourneau|Bucherer training to stay informed about brand and industry products.
Deliver the selling and service experience to brand and Tourneau|Bucherer standards.
Collaborate respectfully with other Client Advisors and team members.
Be punctual and assist with store opening or closing depending on the shift.