PRADA Client Advisor Houston

Prada Group•Houston, TX

1d•Onsite

About The Position

The Client Advisor is a brand ambassador responsible for contributing to the Store’s sales performance. This sales professional promotes the brand image, serves as an authority on company products, and elevates the client experience and loyalty. The role collaborates in achieving quantitative and qualitative objectives for both the department and the Store. The Prada Group describes its work environment as creative and international, and emphasizes talent, passion, professional growth, inclusion, and equal opportunity.

Requirements

Strong organizational, multitasking, and prioritization skills.
Strong knowledge of the fashion industry and trends.
Flexibility in schedule and working hours.
Superior customer service skills.
Excellent communication and interpersonal skills.
Attention to detail.
Business awareness.
Relationship-building and teamwork skills.
Dependability.

Responsibilities

Meet or exceed monthly sales productivity expectations.
Maintain in-depth and up-to-date knowledge of all products and product categories in the Store.
Uphold store policies, practices, and procedures, executing them promptly to protect the client experience.
Manage sales and provide clients with sophisticated, superior service to foster loyalty.
Discover client needs through verbal and nonverbal communication, recommend available products, and promote complete brand looks.
Promote and educate clients about the brand identity and Prada DNA.
Collect client information using Company digital resources and meet relevant metrics and KPIs.
Follow up with clients using Company-provided applications to conduct quality outreach and interactions.
Use the C-Sphere application to support and schedule client appointments and drive client loyalty.
Provide post-sale service that supports client satisfaction, company standards, brand image, and client loyalty.
Participate in department and store meetings and product presentations across all product categories.
Participate in inventory processes and ensure products are properly displayed and accounted for.
Collaborate professionally with colleagues and management to achieve business objectives.
Communicate relevant information gathered from clients to Management.
Stay current on fashion trends and monitor competitors.