PRADA Client Advisor Orlando Milllenia

Prada Group • Orlando, OK

1d • Onsite

About The Position

The Client Advisor serves as an ambassador for the Prada Group brands, conveying and promoting their philosophy and values to clients. The role focuses on maximizing individual and team sales while delivering an exceptional, memorable luxury customer experience. The Client Advisor discovers clients’ needs and expectations, builds meaningful relationships, and develops brand loyalty. The position also contributes to a positive, inclusive team environment and maintains store standards and security.

Requirements

• Passion for selling and stores.
• Curiosity about and interest in luxury, fashion, art, and design.
• Experience building long-lasting relationships with clients.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the managed product category.
• English proficiency is required.

Nice To Haves

• Knowledge of additional languages.

Responsibilities

• Create a welcoming environment and place customers at the center of the experience, meeting their needs and requests in accordance with the client journey ceremony.
• Capture customer data in the company CRM to maintain and develop client relationships, personalize service, and create future opportunities.
• Embrace and promote an omnichannel mindset.
• Work collaboratively with colleagues, communicate openly and constructively, and contribute to a consistent customer experience and positive, inclusive workplace.
• Welcome and serve customers, providing an excellent in-store experience.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up to date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Address customer complaints effectively, consulting the line manager when necessary.
• Maintain high shop-floor and visual-display standards while following company operating guidelines and stock procedures.
• Help maintain a high level of security and remain alert to prevent product theft.

Benefits

• Professional growth in a creative and international environment.
• An inclusive work environment with equal opportunities and a commitment to a fair and respectful workplace.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed