Membership & Operations Manager

International Society for the Study of Trauma and Dissociation•Arlington, VA

3d•$55,000 - $62,500

About The Position

The Membership & Operations Manager is responsible for the day-to-day management of membership services, member engagement, operational support, and educational program administration for ISSTD. The role is the primary staff liaison for members, volunteer leaders, and several member communities, ensuring efficient organizational operations and an exceptional member experience. Working collaboratively across departments, the manager supports membership growth and retention, volunteer engagement, conferences, educational programs, and association initiatives. The position manages individual and organizational memberships, member records and communications, volunteer and member communities, association operations, and the association’s online member community and resource platform. It also supports annual conference registration and logistics, training courses and seminars, online learning and certificate programs, and committee and staff liaison responsibilities.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Three or more years of experience in nonprofit association management, membership services, operations, or a related field.
Strong organizational and project management skills, including the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills.
Experience with association management systems (AMS), learning management systems (LMS), CRM platforms, and Microsoft Office or Google Workspace.
Ability to provide excellent customer service and technical support to members and volunteers.
Demonstrated attention to detail and commitment to continuous process improvement.
Competencies in membership services and retention, association operations, volunteer and leadership support, event and meeting coordination, project management, customer service, data management and reporting, technology and systems administration, communication and collaboration, and problem solving.

Nice To Haves

Experience supporting volunteers, committees, or member-based organizations.

Responsibilities

Manage individual membership applications, renewals, account maintenance, password assistance, and member communications.
Process organizational memberships, including renewals and fulfillment of member benefits.
Prepare and distribute membership renewal notices and monthly membership reports.
Respond to member inquiries by phone and email about membership, education, member resources, and association services.
Maintain accurate membership records and databases.
Process incoming mail and administrative correspondence.
Serve as the primary staff liaison for Special Interest Groups (SIGs), Regional Online Communities (ROCs), and related member communities.
Manage SIG and ROC member rosters and onboarding.
Coordinate leadership elections, biannual leadership meetings, and new leader orientation.
Prepare and distribute monthly SIG and ROC reports.
Manage Virtual Book Club registration and provide technical support.
Oversee volunteer opportunity postings, assist with onboarding new volunteers, and foster engagement through volunteer and networking initiatives.
Coordinate scheduling for committees, task forces, working groups, and member community meetings.
Create and distribute journal mailing lists to the publisher.
Assist with donor acknowledgment letters, award documentation, and review processes.
Administer the association’s online member community and resource platform, including site administration, member resources, digital library organization, and group creation and maintenance.
Manage annual conference attendee registration and respond to registration inquiries.
Produce and print conference badges; maintain conference registration supplies and inventory; and create and distribute certificates of attendance.
Coordinate the Conference Ambassador program and conference volunteers.
Support membership presentations and member engagement events.
Assist with supporter, advertiser, and exhibitor management, including onsite fulfillment.
Prepare and distribute weekly conference registration reports.
Provide technical support for in-person and virtual educational programs.
Upload and maintain instructor materials in course portals and prepare and distribute monthly program reports.
Provide technical support for the Online Learning Center and develop and maintain FAQs, user guides, and support documentation.
Track certificate program credits and bundle registrations, and prepare and distribute program completion certificates.
Serve as the primary staff contact for Membership, SIGs, ROCs, Regional Chapters, and the Virtual Book Club.
Represent staff at Annual Conference Planning, Center for Advanced Studies, Leadership Roundtable, and Virtual Training Committee meetings.