Membership Manager

US Fitness Holdings • McLean, VA

5d

About The Position

The Membership Manager leads the member experience and supports day-to-day club operations. The role focuses on member satisfaction, membership enrollment, prospect conversion, tailored onboarding, and ongoing follow-up to help members stay engaged and make progress. The manager also supports local lead generation and club marketing while maintaining strong service, safety, and appearance standards.

Requirements

• High school diploma or GED.
• CPR/AED certification, or willingness to obtain it within 30 days.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused, with a friendly, professional presence.
• Comfort with basic computer systems, including MS Office and CRM/sales-tracking tools.
• Willingness to work flexible hours, including weekends and evenings.

Nice To Haves

• Two or more years of sales experience preferred.

Responsibilities

• Build strong relationships with members and guide them through tailored onboarding.
• Proactively follow up with members to support their progress and engagement.
• Recruit, convert, and retain members to meet monthly membership goals.
• Host club tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and assist with day-to-day club operations.

Benefits

• Complimentary club membership and guest privileges.
• Discounts on training, spa services, programs, and apparel.
• Employee referral bonus.
• In-house certification and continuing education.
• For full-time employees only: medical, dental, vision, and life insurance; 401(k); and paid time off.
• Opportunities to grow into leadership roles across the expanding club network.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED