Membership Manager

Centerstate Corporation for Economic Opportunity • City of Syracuse, NY

4d • $28 - $33 • Onsite

About The Position

The Membership Manager will be responsible for managing assigned member accounts, ensuring they receive valuable support and engagement through the organization's resources, programs, and opportunities. This role involves managing account renewals and retention, identifying opportunities for increased membership engagement, and generating new member leads. The manager will promote membership and programs through networking and prospecting, effectively communicating the benefits of membership to prospective members, closing membership sales, and ensuring successful onboarding and utilization for new members.

Requirements

• Associate degree plus 1-3 years of experience in business to business sales or account management experience preferred.
• Additional years of experience at a ratio of 2:1 may be considered in lieu of an Associate degree.
• Chamber or trade association experience preferred.
• Experience with Salesforce or comparable CRM system preferred.
• Demonstrate strong interpersonal skills and sound judgment.
• Computer proficiency including word processing, excel, spreadsheets, and generating reports using standard software applications.
• Ability to communicate effectively in writing, verbally, both on the telephone and in person.
• Excellent organizational and problem-solving skills.
• Ability to deliver exceptional customer service.
• Work well in a diverse environment.
• Be an enthusiastic self-starter with well-developed administrative, organizational and self-management skills.
• Requires sustained focus and attention to detail, effective verbal communication and active listening skills, proficiency with computer systems, and the ability to read and process large amounts of information.

Nice To Haves

• Chamber or trade association experience preferred.
• Experience with Salesforce or comparable CRM system preferred.

Responsibilities

• Prospecting to identify new membership focused on the businesses needs and how we can help them.
• Ensure assigned members receive coordinated and meaningful engagement on an annual basis and develop and implement an annual engagement plan when applicable.
• Identify and upsell members to move to higher levels of engagement where practical.
• Promote other CEO products and services to existing members by encouraging them to take full advantage of their membership.
• Provide members with a full suite of value-added programs, services, and events focused on solving core business problems, including increasing revenue, lowering costs, accessing capital, obtaining timely and actionable business intelligence, and advancing government advocacy.
• Maintain sales documentation and weekly activity report in Salesforce and complete administrative duties, including but not limited to, preparing proposals, expense accounts, retention and sales call schedules, membership reports, and creating customer correspondence.
• Prioritize attendance at CenterState CEO and community networking events to represent the organization, build relationships, and identify prospective members.
• Keep abreast of membership benefits, activities, programs, services, and events.
• Additional duties within the scope of the position may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree