Membership Manager

Reynolds Lake Oconee•Greensboro, GA

1d•Onsite

About The Position

Responsible for presenting the Club to prospect members, highlighting benefits, levels, and descriptions of membership classifications available. Ensures potential members submit all necessary documents and information for approval. Responds to member and stakeholder requests, resolving issues and concerns in a timely, friendly, and efficient manner. Monitors, assesses, and responds to member feedback, presenting satisfaction trends and opportunities for enhancements to the Membership Director. Provides property tours for prospect and existing members interested in upgrading. Protects Owner assets and maintains the integrity of the Membership Plan by upholding all policies, rules, and regulations. Partners with real estate managers to communicate pertinent membership information and policy changes. Manages inquiries and requests from existing members, including upgrades, dues options, and property transfer opportunities. Acts as a liaison between Members and Club Operations, providing feedback to Operational Leaders. Assists with planning and execution of new Member event experiences. Ensures accurate and timely entry of Member details and changes into management systems, maintaining data for month-end reporting and revenue. Responsible for receiving and processing new sales contracts, verifying Membership options, and communicating available levels within the Membership Plan parameters. Maintains accurate Membership files (digital and hard copy) with consistent data entry. Responsible for all Membership closings, including collecting forms, deposits, sales closing documents, and managing the welcome and onboarding experience. Processes terminated Memberships/accounts, notifying closing parties and tracking terminations. Collects and communicates new Member photos and details for the internal newsletter. Provides accounting with timely turnover of deposits and upgrade fees. Partners with surviving spouses and family members regarding Membership options in case of death, estate planning, and divorce. Assists the Membership Director with special projects.

Requirements

Bachelor’s Degree or equivalent work experience.
Minimum of 5 years of experience in hospitality, planning, or similar industry.
Exceptional time management and organizational skills.
Polished verbal and written communication required.
Experience and comfortability in working with multiple software platforms, imputing large quantities of data with minimal to no errors.
Comfortable with a heavy balance of customer engagement and heavy task-related data entry in a multitude of systems.
Exceptionally strong customer service.
Ability to communicate with Members in a gracious and professional manner.
Passion and history of establishing positive long-term relationships with team members, stakeholders, and clients.
Team player approach.

Nice To Haves

Club, hotel, resort sales or membership experience preferred.
Experience working in a team environment preferred.

Responsibilities

Presenting the Club to prospect members, highlighting benefits, levels, and descriptions of membership classifications.
Ensuring potential members submit all necessary documents and information for approval.
Responding to member and stakeholder requests and resolving issues and concerns.
Monitoring, assessing, and responding to member feedback and presenting satisfaction trends and opportunities for enhancements.
Providing property tours for prospect members and existing members interested in upgrading.
Protecting Owner assets and maintaining the integrity of the Membership Plan by upholding all policies, rules, and regulations.
Partnering with real estate managers and associates to ensure communication of pertinent membership information and policy changes.
Managing all inquiries and requests from existing members, including upgrade opportunities, dues option changes, and property transfer opportunities.
Acting as a liaison between Members and Club Operations, providing feedback to Operational Leaders.
Assisting with planning and execution of new Member event experiences.
Ensuring accurate and timely entry of Member details and changes into management systems.
Maintaining and tracking pertinent information for the department in producing month-end reporting and revenue.
Receiving and processing all new sales contracts from internal and external real estate agents.
Verifying Membership options available on each property and communicating Membership levels available for purchase.
Maintaining accurate Membership files, both digital and hard copy.
Responsible for all Membership closings, including collecting necessary forms and deposits, sales closing documents, and managing the welcome and onboarding experience.
Processing all terminated Memberships/accounts associated with properties that have closed.
Collecting and communicating new Member photos and details to Marketing for the internal newsletter.
Providing accounting with timely turnover of all deposits & upgrade fees.
Partnering compassionately with surviving spouses and family members regarding Membership options in the event of death, estate planning, and divorce.
Assisting the Membership Director in all other special projects, as assigned.