Membership Manager

Reynolds Lake Oconee•Greensboro, GA

1d•Onsite

About The Position

The Membership Manager is responsible for presenting the Club to prospective members, highlighting benefits, levels, and descriptions of available membership classifications. This role ensures that potential members submit all necessary documents for approval. The Membership Manager also responds to member and stakeholder requests, resolves issues, monitors member feedback, and provides property tours. A key aspect of this role is protecting Owner assets and maintaining the integrity of the Membership Plan by upholding all policies, rules, and regulations. The manager partners with real estate teams, manages inquiries from existing members, acts as a liaison between Members and Club Operations, and assists with planning and executing new Member events. Accurate data entry into management systems, maintaining membership files, and processing new sales contracts, terminations, and closings are crucial. This role also involves collecting member photos for internal newsletters, processing deposits and fees, and compassionately assisting members with life events such as death, estate planning, or divorce. The Membership Manager also supports the Membership Director with special projects.

Requirements

Bachelor’s Degree or equivalent work experience.
Minimum of 5 years of experience in hospitality, planning, or similar industry.
Exceptional time management and organizational skills.
Polished verbal and written communication required.
Experience and comfortability in working with multiple software platforms.
Experience imputing large quantities of data with minimal to no errors.
Comfortable with a heavy balance of customer engagement and heavy task-related data entry in a multitude of systems.
Exceptionally strong customer service.
Ability to communicate with Members in a gracious and professional manner.
Passion and history of establishing positive long-term relationships with team members, stakeholders, and clients.
Team player approach.

Nice To Haves

Club, hotel, resort sales or membership experience preferred.
Experience working in a team environment preferred.

Responsibilities

Presenting the Club to prospect members, highlighting benefits, levels, and descriptions of membership classifications.
Ensuring potential members submit all necessary documents and information for approval.
Responding to member and stakeholder requests and resolving issues and concerns in a timely, friendly, and efficient manner.
Monitoring, assessing, and responding to member feedback and presenting satisfaction trends and opportunities for enhancements to the Membership Director.
Providing property tours for prospect members and existing members interested in upgrading.
Protecting Owner assets and maintaining the integrity of the Membership Plan by upholding all policies, rules, and regulations.
Partnering with real estate managers and associates to ensure communication of pertinent membership information and changes in policy & procedures.
Managing all inquiries and requests from existing members, including upgrade opportunities, dues option changes, and property transfer opportunities.
Acting as a liaison between Members and Club Operations, providing feedback to Operational Leaders.
Assisting with planning and execution of new Member event experiences, including on-site attendance.
Ensuring all Member details and changes are accurately entered into various management systems and maintaining/tracking pertinent information for month-end reporting and revenue.
Receiving and processing all new sales contracts from internal and external real estate agents, verifying Membership options, and communicating available Membership levels.
Maintaining accurate Membership files, both digital and hard copy, ensuring data entry and tracking consistency.
Responsible for all Membership closings, including collecting forms and deposits, sales closing documents, and managing the welcome and onboarding experience.
Processing all terminated Memberships/accounts and tracking terminations in Jonas and EOM reporting.
Collecting and communicating new Member photos and details to Marketing for the WeeklyLink internal newsletter.
Providing accounting with timely turnover of all deposits & upgrade fees.
Partnering compassionately with surviving spouses and family members regarding Membership options in the event of a Member's death, estate planning, and assisting with options in the event of divorce.
Assisting the Membership Director in all other special projects, as assigned.